Customer Service Representative

5 days ago


Cumberland, Rhode Island, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we're seeking a motivated and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring they have a positive experience with our products and services.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation for our customers.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer customer questions and educate them on our products and services, providing a positive and informative experience.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, maintaining a high level of safety and efficiency.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We strive to create a work environment that is safe, inclusive, and respectful of all employees.

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