IT Support Specialist

2 weeks ago


Portola, California, United States Intelligent Technical Solutions Full time

IT Generalist Job Description

**Job Summary:**

Intelligent Technical Solutions is seeking a skilled IT Generalist to join our team. As an IT Generalist, you will be responsible for providing technical support and assistance to our clients. This role requires excellent problem-solving skills, strong communication skills, and the ability to work independently.

**Key Responsibilities:**

* Provide technical support and assistance to clients via phone, email, and in-person
* Troubleshoot and resolve technical issues with workstations, printers, and other IT equipment
* Install and configure software and hardware as needed
* Maintain accurate records of client interactions and technical issues
* Collaborate with other team members to resolve complex technical issues

**Requirements:**

* 2+ years of experience in a helpdesk or technical support role
* Strong knowledge of Windows and Mac OS troubleshooting
* Experience with application troubleshooting, PC deployments, and user profile management
* Basic knowledge of firewalls, switches, network architecture, and troubleshooting
* Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications

**Benefits:**

* Competitive hourly rate ($31.25-$37.50)
* Paid US holidays
* Paid time off
* Comprehensive health plans
* Life and accident insurance
* Accident and disability coverage
* Company-paid training and certification
* Retirement security
* Health and wellness program

**KPIs:**

* First-touch closed: Each ticket that is completed with only one time entry contributes to this number
* Utilization: The percentage of time that you are on the clock and billing time to client tickets
* CSAT: Scores filled out by clients using the rating system in tickets

**Compensation:**

Pay rates start at $31.25/hr up to $37.50/hr and vary by experience and location.



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