Senior IT Support Specialist
3 weeks ago
Alation is seeking a skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and working with our infrastructure to ensure seamless operations.
Key Responsibilities:- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot hardware and software issues, including Okta, Google Workspace, and AWS
- Work with our infrastructure team to resolve complex technical issues
- Document calls and resolutions in our ticketing system
- Collaborate with other departments to assist with requests
- Bachelor's degree in Computer Science or Information Technology
- Proven work experience as a Desktop Support Engineer or Support Technician
- Advanced knowledge of computer hardware systems and popular operating systems
- Excellent interpersonal and communication skills
- Ability to work well under pressure and prioritize tasks effectively
Alation is a leading data catalog provider that empowers organizations to make data-driven decisions. We are a collaborative and inclusive team that values diversity and continuous learning. If you are passionate about technology and customer support, we encourage you to apply for this exciting opportunity.
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IT Support Specialist
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IT Support Specialist
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Caregiver for Seniors
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Service Specialist
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Service Coordinator
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