Senior IT Support Specialist

3 weeks ago


Portola Valley, California, United States Alation Full time
Job Title: Senior IT Support Specialist

Alation is seeking a skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and working with our infrastructure to ensure seamless operations.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot hardware and software issues, including Okta, Google Workspace, and AWS
  • Work with our infrastructure team to resolve complex technical issues
  • Document calls and resolutions in our ticketing system
  • Collaborate with other departments to assist with requests
Requirements:
  • Bachelor's degree in Computer Science or Information Technology
  • Proven work experience as a Desktop Support Engineer or Support Technician
  • Advanced knowledge of computer hardware systems and popular operating systems
  • Excellent interpersonal and communication skills
  • Ability to work well under pressure and prioritize tasks effectively
About Alation:

Alation is a leading data catalog provider that empowers organizations to make data-driven decisions. We are a collaborative and inclusive team that values diversity and continuous learning. If you are passionate about technology and customer support, we encourage you to apply for this exciting opportunity.



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