Service Specialist

4 weeks ago

Portola Valley, California, United States ApTask Full time
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

Job Summary

We are seeking a highly motivated and detail-oriented Service Specialist to join our team. The successful candidate will provide exceptional support to our clients, ensuring seamless day-to-day operations and delivering high-quality service.

Key Responsibilities
  • Provide support for miscellaneous requests and flex services with a positive attitude and philosophy
  • Maintain a positive team-player mentality
  • Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
  • Deliver on service commitments in a timely and accurate manner
  • Invest proper effort and QC approach to deliver highest quality work and service
  • Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Reception Duties
  • Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
  • Answer incoming telephone calls and direct call traffic to the proper person
  • Take accurate and complete messages for those employees who may be unavailable
  • Greet and announce visitors in a friendly and business-like manner
  • Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager
  • Provide excellent client service as the liaison between the Firm/Organization and their building management
  • Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.
  • Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor
  • Responsible for communicating facility issues with client and assisting where needed
Floor Coordination
  • Provide excellent client service as the first line of contact with the client
  • Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area
  • This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
  • Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
Requirements
  • Must have customer service experience and great communication
  • Must have great energy/good attitude
  • Food services, print/mail work experience is a plus
Benefits

ApTask offers subsidized insurance coverage to our employees. This position does not include paid time off benefits.

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