Service Specialist

6 days ago

Portola Valley, California, United States ApTask Full time
{"About the Role": "At ApTask, we are seeking a highly skilled Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional client service and support to our clients.

Responsibilities:

* Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
* Maintain a positive team-player mentality
* Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
* Deliver on service commitments in a timely and accurate manner
* Invest proper effort and QC approach to deliver highest quality work and service
* Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

Reception:

* Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
* Answer incoming telephone calls and direct call traffic to the proper person
* Take accurate and complete messages for those employees who may be unavailable
* Greet and announce visitors in a friendly and business-like manner
* Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager
* Provide excellent client service as the liaison between the Firm/Organization and their building management
* Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.
* Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor
* Responsible for communicating facility issues with client and assisting where needed

Floor Coordination:

* Provide excellent client service as the first line of contact with the client
* Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area.
* This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
* Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Requirements:

* Must have customer service experience and great communication
* Must have great energy/good attitude
* Food services, print/mail work experience is a plus

What We Offer:

* Non-benefitted (other than those mandated under state or federal law)
* Subsidized insurance coverage

About Us:

* ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.
* As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.
* With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.
* As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

Disclaimer:

* Applicants may be required to attend interviews in person or by video conference.
* In addition, candidates may be required to present their current state or government-issued ID during each interview.

Candidate Data Collection Disclaimer:

* At ApTask, we prioritize safeguarding your privacy.
* As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.
* Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at ".

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