Business Operations Supervisor

1 week ago


South Bend, Indiana, United States Travel + Leisure Co. Full time
Business Operations Supervisor Job Description

About Travel + Leisure Co.

At Travel + Leisure Co., our mission is simple: to provide exceptional vacation experiences for millions of travelers worldwide. Our company is built on a foundation of innovation, growth, and customer satisfaction.

Job Summary:

We are seeking a highly skilled Business Operations Supervisor to join our team. As a Business Operations Supervisor, you will be responsible for delivering quality support for our Sales and Marketing processes. This includes providing exceptional customer service, implementing new processes to improve customer service, protecting data, and ensuring that our team is up to date on all operational procedures.

Key Responsibilities:

  • Customer Service: Deliver exceptional and consistent customer service to our guests, business partners, and team.
  • Process Improvement: Implement new processes to improve customer service and ensure that our team is up to date on all operational procedures.
  • Data Protection: Protect data when interacting with our guests to ensure they receive the best experience with us.
  • Asset Protection: Protect and audit company assets by consistently adhering to our policies and procedures.
  • Team Leadership: Lead and/or coordinate the training of new hires and new business initiatives.
  • Reporting: Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends.
  • Resource Management: Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership.

Requirements:

  • Proficiency in Microsoft Suite: Proficient in Microsoft Suite.
  • Availability: Availability to support business throughout weekends and holidays.
  • Customer Service Experience: Experience delivering outstanding customer service.
  • Leadership Experience: Experience leading teams or influencing others preferred (not required).

What We Offer:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical: Medical benefits.
  • Dental: Dental benefits.
  • Vision: Vision benefits.
  • Flexible Spending Accounts: Flexible spending accounts.
  • Life and Accident Coverage: Life and accident coverage.
  • Disability: Disability benefits.
  • Paid Time Off: Depending on position, paid time off, parental leave and holidays.
  • Wish Day: Wish day paid time to volunteer at an approved organization of your choice.
  • 401(k) with Employer Match: 401(k) with employer match (subject to eligibility requirements, including tenure).
  • Legal and Identity Theft Plan: Legal and identity theft plan.
  • Voluntary Income Protection Benefits: Voluntary income protection benefits.
  • Wellness Program: Wellness program (subject to provider availability).
  • Employee Assistance Program: Employee Assistance Program.


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