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Client Services Specialist

2 months ago

Minneapolis, Minnesota, United States Mn Adult &Teen Challenge Full time
About the Role

Mn Adult & Teen Challenge is seeking a highly skilled Admissions Specialist to join our team in helping transform lives. As a key member of our team, you will play a vital role in ensuring that all applications for enrollment are processed in a professional manner and admit all eligible applicants as quickly and efficiently as possible.

Key Responsibilities
  • Client Applications (70%):
    • Provide program information to the public in a courteous and professional manner.
    • Send out client applications as soon as possible when requested.
    • Complete applications over the phone to expedite entry or referral to more suitable program as quickly as possible.
    • Enter required information in the application database each time an application is sent out, received, or additional information is obtained.
    • Follow up on all applications sent within three business days.
    • Process applications as quickly and efficiently as possible.
    • Review all client applications and ensure that sufficient information is obtained to assist in determining whether or not the applicant is a fit for our program.
    • Network with the social service and judicial community with professionalism and etiquette.
    • Assist in scheduling a time and date for admission on all approved applications.
    • File non-accepted applications and enter appropriate information in application database.
    • Notify the Admissions Supervisor of any problems or concerns encountered.
  • Client Admissions (20%):
    • Assist clients in compliance with established procedures.
    • Prepare and chart admission forms for proper completion.
    • Enter required information into the client database for each client admitted.
  • Other (10%):
    • Assist with the call log.
    • Assist with the receptionist desk.
    • Other duties as assigned by supervisor or senior management.
    Requirements
    • Bachelor's degree or 3 years' experience in an admissions, administrative, or customer service position.
    • Strong ability to relate to people with life-controlling problems.
    • Excellent written and verbal skills.
    • Very well organized.
    • Maintain professional standards of conduct and appearance with co-workers and the public.
    • Ability to manage multiple concurrent tasks with competing deadlines in stressful environments.
    • Ability to remain on task and follow through projects to their completion.
    • Documented 1 year freedom from chemical use problems.
    • Exhibit strong commitment to the organization and dedicated to the spiritual restoration of hurting adults and troubled teens.
    • Possession of a valid driver's license and a clean driving record that will be accepted by this organization's vehicle insurance carrier.
    • Ability to successfully complete background check process.