Inside Sales/Customer Service Representative
19 hours ago
Grover Corporation is seeking a highly motivated and experienced Inside Sales/Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, managing customer expectations, and driving sales growth.
Key Responsibilities- Customer Interactions: Provide quotes to customers, manage customer expectations, proactively contact customers to alert them of late delivery, respond to customer complaints, and set up new customers in our ERP and CRM systems.
- Create Solutions: Collaborate with our engineering team to develop new parts, enter quotes in our CRM system, escalate issues to our supervisor, and finalize orders after acceptance.
- Problem Resolution/Customer Advocate: Collaborate with our quality team to resolve problems, track issues on Return Material Authorization forms, log investigations in our CRM system, locate jobs in process, escalate issues to our supervisor, and work with our scheduler to ensure delivery commitments are met.
- Team Collaboration: Back up team members, assist with order entry, attend feasibility meetings, attend one-on-one meetings with our supervisor, attend daily roundups, and attend all employee meetings.
- 5+ years of experience in a manufacturing setting
- 5+ years of customer service/inside sales experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
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