Customer Service Representative

5 days ago


Fairview Heights, Illinois, United States David's Bridal Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at David's Bridal. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.

Key Responsibilities
  • Customer Service: Provide personalized attention to customers, responding to their needs and concerns in a professional and courteous manner.
  • Product Knowledge: Stay up-to-date on our products and services, including alterations and personalization options, to effectively communicate with customers and meet their needs.
  • Inventory Management: Assist with processing orders, receiving, and ensuring first-quality standards for all merchandise.
  • Cash Wrap Operations: Support cash wrap behaviors and processes transactions with accuracy to ensure a smooth and efficient checkout experience.
  • Team Collaboration: Work closely with colleagues to achieve sales goals, maintain a clean and organized store environment, and provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent degree.
  • Experience: 1-2 years of prior retail experience in an apparel, service, or specialty store environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.
What We Offer
  • Competitive Pay: $13.00 - $13.25 per hour.
  • Team Bonus: Opportunities to earn additional income through team-based incentives.
  • Benefits: Access to a range of benefits, including vision care, supplemental insurances, and a 401(k) program.

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