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Customer Service Representative

2 months ago

Glendale Heights, Illinois, United States Molly Maid of Bloomingdale Full time
Job Description

As a key member of the Molly Maid of Bloomingdale team, you will represent the company on support calls, handling service requests and customer complaints with respect and courtesy. You will be responsible for delivering exceptional customer service and satisfaction, effectively managing a variety of situations on a day-to-day basis.

Key Responsibilities:
  • Receive incoming calls in a professional and courteous manner, ensuring a positive customer experience.
  • Schedule estimates and cleans, providing customers with tailored solutions to meet their needs.
  • Perform in-home consultations and quality checks when necessary, ensuring high-quality service delivery.
  • Develop and implement marketing strategies to sell additional work and earn business, driving revenue growth for the company.
  • Respond to customer complaints and resolve breakage issues in a timely and professional manner.
  • Perform administrative tasks, including data entry, payment processing, and supply inventory management.
  • Assist with personnel management, including hiring and recruiting functions, to ensure a high-performing team.
  • Perform other duties as needed, including cross-training in related positions to enhance skills and knowledge.
Requirements:
  • Minimum two years of administrative experience, with a proven track record of delivering exceptional customer service.
  • Strong written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Detail-oriented with strong data entry skills, ensuring accuracy and efficiency in administrative tasks.
  • Positive attitude and a team player mentality, with the ability to work independently and collaboratively.
  • Bilingual Spanish/English skills, with the ability to communicate effectively with diverse customer base.
Benefits:

A comprehensive benefits package, varying by location, to support the well-being and success of our team members.