Technical Sales Specialist

4 weeks ago

Louisville, Kentucky, United States Steel River Full time

Job Title:
Technical Sales Consultant

Job Description:

Steel River is seeking a skilled Technical Sales Consultant to drive sales of products and services that enhance customer safety and productivity.

In this role, you will be responsible for meeting sales targets for various lifting equipment, including repairs, retrofits, hoists, spare parts, general overhauls, and consulting services.

You will focus on efficient scheduling of the service department's workload, filling all available time slots with sold work.

This position requires excellent organizational skills and a strong technical sales background.

Responsibilities:

  1. Engage in sales activities to promote and sell retrofits, components, modernization, and new equipment to existing customers, while developing new accounts to meet or exceed established sales quotas.
  2. Prepare or assist in preparing price estimates for service work, utilizing company tools, guidelines, and input from the service department.
  3. Maintain regular contact with all existing accounts in your designated area and prepare related monthly sales reports.
  4. Foster relationships with assigned accounts through monthly check-ins, documenting key activities, and preparing account plans with actionable items to be submitted to the Regional Manager.
  5. Conduct business reviews with customers as required.
  6. Track all sales activities, opportunities, and proposals in the CRM system, and provide weekly reports to the manager.
  7. Coordinate with the service department to ensure all open time slots are filled with sold work, maximizing productivity.
  8. Evaluate project opportunities and ensure creditworthiness, including reviewing D&B ratings and obtaining credit applications or tax-exempt certificates as necessary.
  9. Assist in the collection of outstanding accounts as needed and consult district staff before delivering services or materials to accounts overdue by more than 60 days.
  10. Manage the contract renewal process, ensuring customer needs are addressed promptly and renewal opportunities are secured.
  11. Reach out to accounts that are not renewing agreements and document all relevant activities in the CRM system.
  12. Maintain up-to-date customer and contact information in the CRM system.
  13. Collaborate regularly with the service department to resolve any issues related to customer accounts.
  14. Adhere to all established safety protocols, including those specified by the customer.

Qualifications:

Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and other sales tools.

Related field experience or a bachelor's degree in business or marketing.

Proven track record of success in technical sales, with a minimum of [3-5 years] of experience.

Strong prospecting, negotiation, and closing skills, focusing on achieving results and exceeding targets.

Excellent communication and presentation skills, with the ability to articulate value propositions and build rapport with clients.

Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Knowledge of industry trends, market dynamics, and competitive landscape.

Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive strategic decisions.

Steel River offers a fast-paced, customer-focused environment where safety and service excellence are our top priorities.

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