Office Support Specialist
1 week ago
Welcome to Montage Health's application process
Job Overview:
Under the guidance of the Administrative Manager, the Office Support Specialist plays a crucial role in managing phone communications, ensuring precise patient scheduling, conducting reminder calls, verifying insurance authorizations, processing clinic charges, and providing essential pre-registration details to Patient Access. Additionally, this role encompasses certain medical record responsibilities.
The Office Support Specialist is dedicated to delivering exceptional customer service to both patients and clinical personnel. This position requires versatility, as the specialist is trained across various workstations, rotates responsibilities and shifts as necessary, and undertakes other assigned tasks.
Key Responsibilities:
- Manage phone communications and patient inquiries.
- Schedule appointments accurately and efficiently.
- Conduct patient reminder calls and verify insurance information.
- Enter clinic charges and assist with medical record tasks.
- Provide high-quality customer service to patients and staff.
- Adapt to various roles and responsibilities as needed.
Qualifications:
Successful candidates will possess excellent customer service abilities, strong computer proficiency, effective phone communication skills, and the capacity to prioritize tasks and follow through diligently. Familiarity with office equipment and medical terminology is advantageous. Previous experience in a healthcare administrative support role is preferred.
Education Requirements:
A high school diploma, GED, or equivalent educational background is required. Completion of some college-level courses in secretarial, computer, or business studies is preferred.
Additional Requirements:
Live Scan fingerprint clearance mandated by the Department of Healthcare Services is a prerequisite for this position.
Equal Opportunity Employer
Work Schedule:
This role involves 8-hour shifts that may vary, including coverage for weekends and holidays.
Position Type:
Regular
Compensation:
The pay range, based on relevant experience, is $28.35 to $37.92 per hour. Shift differentials apply based on hours worked.
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