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Office Support Specialist
2 months ago
Welcome to Montage Health's application process
Position Overview:
Under the guidance of the Administrative Manager, the Office Support Specialist plays a crucial role in managing phone communications, ensuring precise patient scheduling, conducting reminder calls, verifying insurance authorizations, processing clinic charges, and providing essential pre-registration information to Patient Access. Additionally, this role encompasses certain medical record responsibilities.
The Office Support Specialist is dedicated to delivering exceptional customer service to both patients and clinical personnel. This position requires versatility, as the specialist is trained across various workstations, rotates responsibilities and shifts as necessary, and undertakes additional tasks as assigned.
Key Responsibilities:
- Manage phone inquiries and patient scheduling with accuracy.
- Conduct patient reminder calls and screen for insurance authorizations.
- Enter clinic charges and supply pre-registration information.
- Assist with medical record duties as needed.
- Provide high-quality customer service to patients and clinical staff.
- Adapt to various workstations and responsibilities.
Qualifications:
Successful candidates will possess strong customer service abilities, proficient computer skills, and effective phone communication skills. The ability to prioritize tasks and follow through is essential. Familiarity with office equipment and medical terminology is preferred. Previous experience in mental health or substance abuse settings, as well as in administrative support roles within healthcare environments, is advantageous.
Educational Requirements:
A high school diploma, GED, or equivalent education or experience in a related field is required. Completion of some college-level courses in secretarial, computer, or business studies is preferred.
Additional Requirements:
Live Scan fingerprint clearance mandated by the Department of Healthcare Services is a job requirement.
Equal Opportunity Employer
Work Schedule:
This position entails 8-hour shifts that vary to accommodate opening and closing hours, including weekends and holidays.
Employment Type:
Regular
Compensation:
The pay range, based on relevant experience, is $28.35 to $37.92 per hour. Shift differentials apply based on hours worked.
Evening Shift Differential: $2.17
Night Shift Differential: $3.25
