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Guest Services Representative

2 months ago

Los Angeles, California, United States California Institute of Technology Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at the California Institute of Technology. In this role, you will be responsible for providing exceptional customer service to our hotel guests and members, handling reservations, and responding to inquiries.

Key Responsibilities
  • Answer phone calls and respond to guest inquiries in a timely and professional manner
  • Make reservations for hotel rooms, dining, and tennis courts
  • Check in and check out hotel guests, ensuring a smooth and efficient process
  • Respond to member inquiries regarding payments and membership benefits
  • Collaborate with the Director, Hotel Operations & Membership to ensure seamless operations
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Proficiency in using hotel management software and other relevant systems