Banking Professional

3 weeks ago


Greenfield, Massachusetts, United States WaterStone Bank Full time
Job Summary:

As a Banking Professional at Waterstone Bank, you will be responsible for accurately processing deposit account and loan transactions while adhering to all policies and procedures. This role requires a high level of integrity, accuracy, and knowledge to effectively process customer transactions and support the sales process by maintaining customer relationships and referring bank products and services when beneficial and appropriate.

Key Responsibilities:

• Process customer transactions with a high level of integrity, accuracy, and knowledge.
• Support the sales process by identifying customer needs, promoting current promotional offers, and referring customers to Bankers and other lines of business for further assistance with bank products and services.
• Maintain knowledge of WSB's core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Build and strengthen customer relationships by providing an unparalleled banking experience as set forth in WSB's Mission.
• Answer customer questions and resolve related account issues, including phone and in-person.
• Keep abreast of industry trends, standards, and external factors that may affect the bank.
• Recommend reasonable changes to policies, procedures, and products.
• Operate in full compliance with internal policies/procedures, as well as applicable regulations/laws.

Requirements:

• 6 months of cash handling and/or customer service experience.
• High School diploma or general education degree (GED).
• Co-op participation and previous cash handling and/or retail experience preferred.

Benefits:

Waterstone Bank offers outstanding medical, dental, and vision insurance, 401(k) matching, employee stock ownership plan, paid time off, paid holidays, flexible spending account, and more. Waterstone Bank is an equal opportunity employer and welcomes qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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