Lead Customer Engagement Specialist

2 weeks ago


Cocoa, Florida, United States Covenant Roofing & Construction Inc Full time
Job Overview

Covenant Roofing & Construction Inc is a well-established roofing service provider in Florida, boasting over 35 years of industry expertise. We are currently seeking dedicated individuals to enhance our team. As a Lead Customer Engagement Specialist, you will serve as the primary contact for prospective clients, playing a vital role in fostering positive customer interactions.

Key Responsibilities:

  • Engage with clients to address their roofing inquiries
  • Manage incoming customer leads
  • Record information in the CRM system
  • Distribute leads to estimating personnel

Qualifications:

  • Outstanding customer service abilities
  • Proficient in computer operations
  • Highly organized with multitasking capabilities
  • Skilled in managing a high volume of calls
  • Completion of background check and drug screening is mandatory

Employment Type: Full-time

Compensation: $16.00 per hour

Employee Benefits:

  • 401(k) plan with employer matching
  • Health and dental insurance
  • Paid time off
  • Discounts for employees
  • Referral incentives
  • Retirement savings plan
  • Vision coverage

Work Schedule:

  • 8-hour shifts
  • Availability on weekends is necessary

Experience Requirement:

  • At least 1 year of experience in customer service

Work Environment: In-person



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