Lead Customer Engagement Specialist
2 weeks ago
Covenant Roofing & Construction Inc is a well-established roofing service provider in Florida, boasting over 35 years of industry expertise. We are currently seeking dedicated individuals to enhance our team. As a Lead Customer Engagement Specialist, you will serve as the primary contact for prospective clients, playing a vital role in fostering positive customer interactions.
Key Responsibilities:
- Engage with clients to address their roofing inquiries
- Manage incoming customer leads
- Record information in the CRM system
- Distribute leads to estimating personnel
Qualifications:
- Outstanding customer service abilities
- Proficient in computer operations
- Highly organized with multitasking capabilities
- Skilled in managing a high volume of calls
- Completion of background check and drug screening is mandatory
Employment Type: Full-time
Compensation: $16.00 per hour
Employee Benefits:
- 401(k) plan with employer matching
- Health and dental insurance
- Paid time off
- Discounts for employees
- Referral incentives
- Retirement savings plan
- Vision coverage
Work Schedule:
- 8-hour shifts
- Availability on weekends is necessary
Experience Requirement:
- At least 1 year of experience in customer service
Work Environment: In-person
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