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Senior Lead Management Coordinator

2 months ago

Cocoa, Florida, United States Covenant Roofing & Construction Inc Full time
Job Overview

Covenant Roofing & Construction Inc is a well-established roofing service provider in Florida, boasting over 35 years of industry expertise. We are currently in search of dedicated individuals to enhance our team. As a Lead Customer Engagement Specialist, you will serve as the primary contact for prospective clients, playing a vital role in fostering strong customer connections. If you possess a collaborative spirit, integrity, and a robust work ethic, we would like to hear from you.

Key Responsibilities:

  • Engage with clients to address their roofing requirements
  • Manage incoming customer inquiries
  • Enter data into our Customer Relationship Management (CRM) system
  • Distribute leads to our estimating team

Qualifications:

  • Exceptional customer service abilities
  • Proficient in computer applications
  • Highly organized with multitasking capabilities
  • Capacity to manage a high volume of calls
  • Completion of a background check and drug screening is mandatory

Employment Type: Full-time

Compensation: $16.00 per hour

Employee Benefits:

  • 401(k) plan with employer matching
  • Health and dental insurance coverage
  • Paid time off
  • Discounts for employees
  • Referral incentives
  • Retirement savings plan
  • Vision insurance options

Work Schedule:

  • 8-hour shifts
  • Availability on weekends is required

Experience Required:

  • At least 1 year of experience in customer service

Work Environment: In-person