Tennis Desk Attendant

6 days ago


Austin, Texas, United States Omni Hotels & Resorts Full time

About the Role

Omni Hotels & Resorts is seeking a Part Time Tennis Desk Attendant for the beautiful Barton Creek Country Club.

Job Summary

We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023.

Responsibilities

  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
  • Smile, welcome our guests and members. Use their name whenever possible.
  • Fold and stock towels throughout the facility.
  • Assist in maintaining the cleanliness and orderliness of the facility.
  • Complete and initial daily task lists.
  • Record information regarding member and guests issues, housekeeping and engineering needs and turn in to Supervisor/Manager daily.
  • Become proficient in using ResortSuite for sales and charges.
  • Run nightly report for closing shift and submit to Accounting.
  • Answer the phone and take messages.
  • Maintain knowledge of current tennis programs.
  • Maintain knowledge of the resort amenities, especially Fitness, Spa, Kid's Club, Coffee Market, Aquatics, and Pool Cabanas.

Qualifications

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
  • Previous customer service experience is strongly preferred.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Scheduling flexibility, including willingness to work primarily weekends and occasional holidays.
  • Ability to accurately and efficiently input information into computer systems.

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