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Receptionist for Medical Office

2 months ago


Austin, Texas, United States Advanced Pain Care Full time
Job Overview

Position Summary:

The Receptionist serves as the first point of contact for patients entering the medical facility. This role involves welcoming patients, managing appointment schedules, processing co-payments, entering data into the system, and ensuring the front desk operates smoothly and efficiently. Strong customer service skills, a background in medical assistance, and the ability to manage multiple tasks while staying organized are essential for success in this position. Please be aware that travel to various locations may be necessary, with mileage reimbursement provided.

Key Responsibilities:

  1. Welcomes and directs patients and visitors to appropriate areas.
  2. Ensures a steady flow of patients and maintains an organized workspace.
  3. Handles incoming calls with professionalism and courtesy.
  4. Collects and verifies patient demographic and insurance details.
  5. Facilitates patient flow and alerts clinical staff upon patient arrivals.
  6. Communicates effectively with patients, visitors, and clinical staff, addressing inquiries politely.
  7. Maintains patient confidentiality in accordance with HIPAA regulations.
  8. Schedules appointments and informs patients about the costs of services rendered.
  9. Processes payments and prepares daily financial reports for the Billing Department.
  10. Manages office supplies and forms necessary for front desk operations.
  11. Prepares the front desk area for daily operations.
  12. Utilizes computer systems to accurately input patient information.
  13. Exhibits a responsible demeanor and fosters cooperative relationships with colleagues.
  14. Maintains regular attendance and adheres to company policies.
  15. Performs additional duties as required.

Qualifications:

Education: High school diploma or GED is required.

Experience: Previous experience in office administration is necessary. Medical Assistant experience is essential, along with familiarity with medical terminology and basic computer skills.

Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Ability to interact compassionately with individuals facing health challenges.
  • Proficient in managing phone calls and operating office equipment.
  • Capable of handling paperwork efficiently.
  • Knowledgeable in medical terminology and insurance processes.
  • Basic arithmetic skills for calculations and financial reconciliations.
  • Strong organizational and prioritization skills.
  • Ability to adapt to changing demands while maintaining professionalism.

Work Environment:

Conditions: Medical office setting.

Physical Requirements:

  • Availability to work scheduled hours, typically from 8:00 AM to 5:00 PM, Monday through Friday.
  • Ability to sit or stand for extended periods.
  • Capability to bend, stoop, and stretch as needed.
  • Ability to lift and move items weighing up to 30 pounds.
  • Requires coordination and dexterity to operate office equipment.