Client Support Specialist

2 weeks ago


Tucson, Arizona, United States Cooper Companies Full time
Job Title: Client Support Specialist

We are seeking a highly skilled Client Support Specialist to join our team at CooperSurgical. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and driving referral leads to increase revenue for our Consumer Sales team.

Responsibilities:
  • Provide superior service to create advocacy and extremely satisfied clients.
  • Meet or exceed referral lead creation and enrollment goals to increase revenue.
  • Maintain client and employee confidentiality.
  • Follow the team's SOPs, policies, and practices.
  • Participate in continuing education and training.
  • Identify areas of improvement according to the Continuous Improvement Process.
  • Answer client service calls.
  • Manage and maintain client data in database.
  • Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts.
  • Complete all assigned daily activities.
  • Provide support to the Inside Sales team.
  • Verify and distribute various forms, including client invoices and client-related documentation.
  • Process client payments and refunds as applicable.
  • Create adjustments to individual client accounts upon thorough investigation of root cause.
  • Research and process client claims of invoice payment.
  • Check and respond appropriately to client emails and voicemail boxes throughout the day.
  • Assist with miscellaneous projects as necessary.
Qualifications:
  • High school diploma or general education degree (GED).
  • A minimum of 2-3 years of customer service and billing experience desired.

We offer a competitive total compensation package, including medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick, and holidays, and multiple other perks and benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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