Client Support Specialist
4 weeks ago
CooperSurgical is a leading fertility and women's healthcare company dedicated to delivering innovative solutions that enhance the work of healthcare professionals. As a Client Support Specialist, you will play a critical role in providing exceptional service to our internal and external customers, while driving referral leads to increase revenue for the Consumer Sales team.
Responsibilities- Provide superior service to create advocacy and extremely satisfied clients.
- Meet or exceed referral lead creation and enrollment goals to increase revenue.
- Maintain client and employee confidentiality.
- Follow the team's SOPs, policies, and practices.
- Participate in continuing education and training.
- Identify areas of improvement according to the Continuous Improvement Process.
- Answer client service calls.
- Manage and maintain client data in database.
- Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts.
- Complete all assigned daily activities.
- Provide support to the Inside Sales team.
- Verify and distribute various forms, including client invoices and client-related documentation.
- Process client payments and refunds as applicable.
- Create adjustments to individual client accounts upon thorough investigation of root cause.
- Research and process client claims of invoice payment.
- Check and respond appropriately to client emails and voicemail boxes throughout the day.
- Assist with miscellaneous projects as necessary.
A high school diploma or general education degree (GED) is required. A minimum of 2-3 years of customer service and billing experience is desired. Preferred qualifications include knowledge of database software, Internet software, and Word Processing software, as well as Siebel Systems.
The starting base pay for this role is between $32,000-35,000 with a total earnings potential of up to $53,000 at target (base pay plus commission potential). CooperSurgical offers a comprehensive benefits package, including medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick, and holidays, and multiple other perks and benefits.
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