Team Lead for Customer Operations

1 day ago


West Nyack, New York, United States Veolia Full time
Job Description

The Customer Service Supervisor role at Veolia North America is responsible for overseeing the customer service office(s), walk-in payment center(s), and field service operations for the New York Municipal Water Division. This includes supervising a team of customer service representatives, managing daily assignments, and ensuring all activities are performed efficiently and professionally to meet set metrics and key performance indicators.

The ideal candidate will have a strong background in call center management, billing, collections, and metering operations, with experience working in a regulated utility environment. They will be able to lead by example, motivate and direct staff, and work effectively with regulators, customers, and other stakeholders. Additionally, they will be responsible for providing an enhanced customer experience by meeting targeted call center, backoffice, revenue integrity, collections, and field service metrics for approximately 127,000 customers.

Key Responsibilities:

  • Manage customer expectations to continuously improve customer satisfaction surveys and reduce regulatory complaints.
  • Maintain adequate call center, backoffice, revenue, collection, and field service metrics as directed by management.
  • Schedule and supervise daily collection and service field work and schedule monthly field visits to determine if collection staff are following all safety standards and optimally routing their routes.
  • Manage call escalations for customers at every level, serving as the first point of contact at the management level.

Requirements:

  • Bachelor's degree or 5 years of experience managing a team.
  • Minimum of 5 years of experience in call center management and/or billing, collections, and metering operations preferably in a regulated utility environment.
  • Demonstrated ability to deal with customers, clients, and regulators in a courteous, professional, and diplomatic manner.
],

  • West Nyack, New York, United States Veolia Full time

    At Veolia North America, we are seeking a skilled Customer Service Operations Manager to oversee the daily activities of our customer service team. As a key member of our operations department, you will play a critical role in ensuring that our customers receive exceptional service and support.Job Description:The Customer Service Operations Manager will be...


  • Nyack, New York, United States Midas, Inc. Full time

    Lead Automotive Store ManagerAt Midas, Inc., we are seeking a seasoned professional to lead our automotive team as an Assistant Store Manager. This role is ideal for individuals with strong leadership skills and a passion for delivering exceptional customer service.As an Automotive Assistant Store Manager, you will oversee the daily operations of our store,...


  • West Nyack, New York, United States Veolia Environnement SA Full time

    Job DescriptionVeolia North America is seeking an experienced Cash Collection and Metering Operations Manager to join our team. This role will be responsible for overseeing the day-to-day operations of our cash collection and metering teams, ensuring efficient and effective management of customer accounts.Responsibilities:Manage Customer Expectations:...


  • West Nyack, New York, United States Veolia North America Full time

    About the RoleVeolia North America is seeking an experienced Customer Service Manager to oversee the customer service office(s), walk-in payment center(s) and field service operations for the New York Municipal Water Division. The ideal candidate will have a proven track record of providing exceptional customer service, leading high-performing teams and...


  • West Nyack, New York, United States Veolia Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Veolia North America. As a key member of our customer operations team, you will be responsible for leading a team of customer service representatives, managing daily assignments, and ensuring all activities are performed efficiently and...


  • West Nyack, New York, United States DICK'S SPORTING GOODS INC Full time

    The role of Retail Operations Specialist at DICK'S SPORTING GOODS INC is a dynamic opportunity to lead and inspire teams in delivering exceptional customer experiences.About the Role:We are seeking a skilled and motivated individual to oversee daily store operations, driving sales growth, and ensuring seamless execution of brand standards. As a key member of...


  • West Nyack, New York, United States Spark Car Wash Full time

    Company OverviewAt Spark Car Wash, we are a high-growth, institutionally backed express exterior car wash company serving the Northeast region. Our mission is to provide a fast and friendly car washing experience for everyone.We are focused on becoming the premier brand in the market by offering consistent excellence to our customers and an enriching...

  • Retail Team Member

    2 days ago


    West Nyack, New York, United States DSW Full time

    We are currently hiring a Retail Team Member to join our team at the Palisades Center store in West Nyack. As a Retail Team Member, you will be responsible for providing excellent customer service, maintaining store displays, and supporting store operations.You will also assist customers with finding merchandise, process transactions, and perform other tasks...


  • West Nyack, New York, United States Spencer Gifts Full time

    Job SummarySpencer Gifts is seeking a highly motivated and customer-focused Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional guest services, operating POS systems efficiently, and supporting the management team in sales, housekeeping, and loss prevention efforts.About UsSpencer Gifts is a...


  • West Nyack, New York, United States Aeropostale Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Operations Supervisor to assist the Store Manager in leading our team to success. As an Assistant Store Manager, you will be responsible for supporting the store operations, maintaining visual standards, and creating a positive environment that engages managers, associates, and customers.Key...


  • West Nyack, New York, United States Northern Riverview Center Full time

    We are seeking a highly skilled and experienced Registered Nurse (RN) Unit Manager to join our team at Northern Riverview Healthcare Center. This is an exciting opportunity for a nurse leader who wants to make a difference in the lives of our residents and their families.About the Role:The ideal candidate will have prior management experience in a skilled...


  • Nyack, New York, United States DICK'S SPORTING GOODS INC Full time

    About the RoleThe Cashier position at DICK'S Sporting Goods is a critical role in delivering excellent customer experiences. As a member of our team, you will be responsible for creating an exceptional shopping experience for our customers through your eagerness to help, product knowledge, and efficient execution of Front-End...


  • West Nyack, New York, United States Gap Inc. Full time

    About the RoleWe are looking for a detail-oriented and results-driven Customer Service Representative to join our retail team at Gap Inc.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional mannerProvide exceptional customer service through suggestive selling and other engagement techniquesMaintain a high level of...


  • West Nyack, New York, United States Incredible Health Full time

    Experienced Nurses Wanted for Operating Room Management RoleWe are seeking a skilled and dedicated Nurse Manager to lead our team in the operating room at Incredible Health.This is a full-time position with flexible scheduling, including day shift, night shift, and mid shift availability. The successful candidate will have experience in various areas of...


  • West Nyack, New York, United States Burlington Stores Full time

    Join Our Team - Sales Floor Team MemberBurlington Stores, Inc. is a rapidly growing brand that is committed to providing a world-class shopping experience to our customers.We are seeking a Sales Floor Team Member to join our team in West Nyack, NY.About the Role:We are looking for a highly motivated and organized individual who can work well in a fast-paced...


  • West Nyack, New York, United States RG Family Video Store Inc Full time

    Job DescriptionRG Family Video Store Inc is seeking a Sales Associate to join our team in the NYC Metropolitan Area. As a Sales Associate, you will be responsible for promoting our products and providing exceptional customer service.Estimated Annual Salary:$50,000 - $70,000, depending on experience.Key Responsibilities:Work in a fast-paced retail...


  • West Nyack, New York, United States Against All Odds Full time

    Job OverviewThe Sales Associate role at Against All Odds is a fantastic opportunity to join our team and make a real difference in customer satisfaction. As a key member of our sales team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring that every customer has an outstanding...


  • West Nyack, New York, United States JAG Physical Therapy Full time

    As a Leading Clinical Director in Rehabilitation Services, you will be responsible for overseeing operations and administration of a rehabilitative outpatient clinic providing Physical and Occupational Therapy.Company Overview:JAG Physical Therapy is a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania,...


  • West Nyack, New York, United States Against All Odds Full time

    Join Our Team!We are excited to announce the opportunity for a Sales Associate to join our team at Against All Odds! As a key member of our sales team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring that every customer has an outstanding shopping experience.About the RoleWe are...


  • West Nyack, New York, United States Abe's Vegan Muffins Full time

    Company OverviewAbe's Vegan Muffins is a leading all-natural dessert manufacturer, supplying delicious products to thousands of stores and food establishments nationwide.Job SummaryWe are seeking a skilled Production Pastry Chef to lead our production team in Middletown, NY. This full-time role involves overseeing the production of baked goods and desserts,...