Customer Service Operations Manager
6 days ago
At Veolia North America, we are seeking a skilled Customer Service Operations Manager to oversee the daily activities of our customer service team. As a key member of our operations department, you will play a critical role in ensuring that our customers receive exceptional service and support.
Job Description:
The Customer Service Operations Manager will be responsible for managing the day-to-day operations of our customer service team, including supervising staff, resolving customer complaints, and analyzing data to identify areas for improvement. This individual will work closely with our management team to develop and implement strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Supervise and manage the customer service team, providing guidance and coaching to ensure they have the necessary skills and knowledge to provide excellent customer service.
- Resolve customer complaints in a timely and professional manner, ensuring that all issues are addressed and resolved to the customer's satisfaction.
- Analyze data to identify trends and areas for improvement, making recommendations to management on ways to enhance customer satisfaction and loyalty.
- Develop and implement strategies to improve customer service and increase customer loyalty.
- Work closely with management to develop and implement plans to achieve business objectives.
About Veolia North America:
Veolia North America is a leading provider of environmental services, offering a range of solutions to help communities reduce their environmental impact. Our company is committed to innovation and excellence, and we are looking for talented individuals who share our values.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Minimum 5 years of experience in customer service or operations management.
- Proven track record of success in managing customer service teams and improving customer satisfaction.
- Excellent communication and leadership skills.
We Offer:
- A competitive salary of $80,000 to $88,000 per year.
- A comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for career growth and development.
If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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