Manager of Customer Experience

1 day ago


West Nyack, New York, United States Veolia Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Veolia North America. As a key member of our customer operations team, you will be responsible for leading a team of customer service representatives, managing daily assignments, and ensuring all activities are performed efficiently and professionally to meet set metrics and key performance indicators.

In this role, you will have the opportunity to work closely with our customer service team, regulator, and other stakeholders to provide an enhanced customer experience. You will be responsible for managing customer expectations, maintaining adequate call center, backoffice, revenue, collection, and field service metrics, and scheduling and supervising daily collection and service field work.

What We Offer:

  • A competitive salary range of $80,000 to $88,000 per year.
  • A comprehensive benefits package including paid time off policies, health, dental, and vision insurance, and participation in an employer-sponsored 401(k) plan.
  • The opportunity to work in a dynamic and fast-paced environment with a talented team of professionals.


  • West Nyack, New York, United States Veolia Full time

    At Veolia North America, we are seeking a skilled Customer Service Operations Manager to oversee the daily activities of our customer service team. As a key member of our operations department, you will play a critical role in ensuring that our customers receive exceptional service and support.Job Description:The Customer Service Operations Manager will be...


  • West Nyack, New York, United States Veolia North America Full time

    About the RoleVeolia North America is seeking an experienced Customer Service Manager to oversee the customer service office(s), walk-in payment center(s) and field service operations for the New York Municipal Water Division. The ideal candidate will have a proven track record of providing exceptional customer service, leading high-performing teams and...


  • West Nyack, New York, United States Veolia Environnement SA Full time

    Job DescriptionVeolia North America is seeking an experienced Cash Collection and Metering Operations Manager to join our team. This role will be responsible for overseeing the day-to-day operations of our cash collection and metering teams, ensuring efficient and effective management of customer accounts.Responsibilities:Manage Customer Expectations:...


  • West Nyack, New York, United States A & K AUTOMOTIVE OF NYACK LLC Full time

    Job Title: Automotive Business ManagerAbout Us:A & K AUTOMOTIVE OF NYACK LLC is a leading provider of automotive services in the area. We are committed to delivering exceptional customer experiences and providing a safe and welcoming environment for our customers.Estimated Salary: $60,000 - $80,000 per year, depending on experienceJob Description:The...


  • West Nyack, New York, United States Veolia Full time

    Job DescriptionThe Customer Service Supervisor role at Veolia North America is responsible for overseeing the customer service office(s), walk-in payment center(s), and field service operations for the New York Municipal Water Division. This includes supervising a team of customer service representatives, managing daily assignments, and ensuring all...


  • West Nyack, New York, United States Burlington Stores Full time

    Join Our Team - Sales Floor Team MemberBurlington Stores, Inc. is a rapidly growing brand that is committed to providing a world-class shopping experience to our customers.We are seeking a Sales Floor Team Member to join our team in West Nyack, NY.About the Role:We are looking for a highly motivated and organized individual who can work well in a fast-paced...


  • West Nyack, New York, United States JCC Association Full time

    **Job Summary:**The Reservation Concierge is a key role within our organization, requiring excellent customer service skills, attention to detail, and the ability to multitask effectively. As a member of our team, you will be responsible for monitoring member reservations, checking them in for classes and court reservations, and providing exceptional service...


  • West Nyack, New York, United States Sephora Full time

    About SephoraWe are a leading beauty retailer dedicated to providing exceptional customer experiences and empowering our clients to find their perfect look.


  • West Nyack, New York, United States Against All Odds Full time

    Job OverviewThe Sales Associate role at Against All Odds is a fantastic opportunity to join our team and make a real difference in customer satisfaction. As a key member of our sales team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring that every customer has an outstanding...


  • West Nyack, New York, United States Yard House Full time

    At Yard House, we take pride in creating a unique and memorable dining experience for our guests. As a Host, you play a crucial role in setting the tone for an exceptional evening.We offer a competitive salary range of $15 to $17 per hour, depending on experience and location.About YouWe're looking for individuals who embody the spirit of hospitality and can...


  • West Nyack, New York, United States DSW Full time

    At DSW, we're committed to delivering an exceptional customer experience that sets us apart from the competition. As a Customer Service Specialist, you'll play a critical role in ensuring our customers receive the highest level of service possible.This is a challenging and rewarding role that requires a customer-focused individual who is passionate about...


  • West Nyack, New York, United States Spencer Gifts Full time

    Job SummarySpencer Gifts is seeking a highly motivated and customer-focused Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional guest services, operating POS systems efficiently, and supporting the management team in sales, housekeeping, and loss prevention efforts.About UsSpencer Gifts is a...


  • West Nyack, New York, United States Against All Odds Full time

    About Our CompanyAgainst All Odds is a thriving retail business dedicated to delivering exceptional customer experiences.Compensation PackageThis role offers a competitive salary of $18-$22 per hour, depending on experience.Primary ResponsibilitiesEnsure every customer has a positive experience by maintaining a welcoming store environment and offering expert...


  • West Nyack, New York, United States RG Family Video Store Inc Full time

    Job DescriptionRG Family Video Store Inc is seeking a Sales Associate to join our team in the NYC Metropolitan Area. As a Sales Associate, you will be responsible for promoting our products and providing exceptional customer service.Estimated Annual Salary:$50,000 - $70,000, depending on experience.Key Responsibilities:Work in a fast-paced retail...


  • West Nyack, New York, United States Against All Odds Full time

    Join Our Team!We are excited to announce the opportunity for a Sales Associate to join our team at Against All Odds! As a key member of our sales team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring that every customer has an outstanding shopping experience.About the RoleWe are...


  • West Babylon, New York, United States AutoZone Full time

    Drive Sales Success at AutoZoneWe are looking for a skilled Senior Retail Sales Associate to excel in sales performance and deliver outstanding customer experiences.Primary Responsibilities:Deliver top-notch customer service, fostering a positive shopping experience.Maximize sales potential through effective upselling and cross-selling techniques.Ensure...


  • West Nyack, New York, United States Chipotle Full time

    At Chipotle, we are passionate about serving high-quality food to our customers. As a Service Leader at one of our restaurants, you will play a key role in ensuring that our guests have an exceptional dining experience.About the RoleThis is a challenging and rewarding position that requires strong leadership and communication skills. You will be responsible...


  • West Nyack, New York, United States Spark Car Wash Full time

    Company OverviewAt Spark Car Wash, we are a high-growth, institutionally backed express exterior car wash company serving the Northeast region. Our mission is to provide a fast and friendly car washing experience for everyone.We are focused on becoming the premier brand in the market by offering consistent excellence to our customers and an enriching...


  • West Nyack, New York, United States Aeropostale Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Operations Supervisor to assist the Store Manager in leading our team to success. As an Assistant Store Manager, you will be responsible for supporting the store operations, maintaining visual standards, and creating a positive environment that engages managers, associates, and customers.Key...


  • West Nyack, New York, United States Consolidated Edison Company of New York, Inc. Full time

    Job Description:We are seeking an experienced Environmental Compliance Manager to join our team at Consolidated Edison Company of New York, Inc. This role will be responsible for directing the company's efforts in providing high-quality regulatory program support related to environmental regulations.About the Role:DIRECTS THE EFFORTS OF A TEAM OF SUBJECT...