Manager of Customer Experience
1 day ago
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Veolia North America. As a key member of our customer operations team, you will be responsible for leading a team of customer service representatives, managing daily assignments, and ensuring all activities are performed efficiently and professionally to meet set metrics and key performance indicators.
In this role, you will have the opportunity to work closely with our customer service team, regulator, and other stakeholders to provide an enhanced customer experience. You will be responsible for managing customer expectations, maintaining adequate call center, backoffice, revenue, collection, and field service metrics, and scheduling and supervising daily collection and service field work.
What We Offer:
- A competitive salary range of $80,000 to $88,000 per year.
- A comprehensive benefits package including paid time off policies, health, dental, and vision insurance, and participation in an employer-sponsored 401(k) plan.
- The opportunity to work in a dynamic and fast-paced environment with a talented team of professionals.
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Customer Service Operations Manager
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