Customer Service Representative
3 days ago
Position Overview
Sonia Olivo - State Farm Agency is seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative - State Farm Agent Team Member (Bilingual Spanish). As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.
Responsibilities
- Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Maintain accurate records and reports, ensuring timely and thorough documentation of customer interactions.
Requirements
- Excellent interpersonal and communication skills, with the ability to effectively interact with customers and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and retention.
- Proven ability to learn and adapt to new systems and processes, with a strong desire to continuously improve and grow.
- Bilingual - Spanish required, with excellent written and verbal communication skills.
- Property & Casualty license (must be able to obtain), with a strong commitment to ongoing education and professional development.
What We Offer
- Hourly pay plus bonus, with opportunities for growth and advancement within our agency.
- Paid time off (vacation and personal/sick days), with a focus on work-life balance and employee well-being.
- Valuable experience and training, with a strong emphasis on customer service and sales skills.
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