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Operations Coordination Specialist

2 months ago

Blue Ash, Ohio, United States Vaco Full time
Position Overview

The Operations Team Coordinator plays a crucial role in ensuring the smooth functioning of operational processes within the organization. This position requires a proactive individual who can manage various administrative tasks while supporting the overall objectives of the team.

Key Responsibilities
  • Manage the Certificate of Insurance (COI) process and collaborate effectively with the insurance provider alongside the national accounts team.
  • Support the field operations team in preparing for on-site meetings by gathering Key Performance Indicators (KPIs) and financial information.
  • Compile financial data for peer performance evaluations on a quarterly basis.
  • Assist in the preparation of franchise renewal, transfer, and closure documentation, ensuring timely distribution as directed by management.
  • Convert Letters of Understanding (LOUs) into Adobe format and facilitate the signature process.
  • Handle incoming phone inquiries professionally.
  • Contribute to the planning and organization of regional workshops.
  • Provide backup support to the business office administrator when necessary.
  • Undertake additional responsibilities as assigned to support team objectives.
Qualifications
  • A motivated, organized, and goal-oriented individual with a strong work ethic.
  • Demonstrated experience in office management, administrative roles, or customer service with a commitment to excellence.
  • Proficient in computer applications, including Microsoft Office and Google Suite, with a solid understanding of internet tools.
  • Familiarity with Adobe and QuickBooks is advantageous.
  • Excellent communication skills, both written and verbal, with a focus on customer service.
  • Detail-oriented and responsive, with a strong process-oriented mindset.
  • Able to thrive in a fast-paced environment and adapt to changing priorities while maintaining high-quality work.
  • Ability to work collaboratively in a team setting as well as independently.
  • A high school diploma or equivalent is required; some college education is preferred.

Vaco is committed to fostering a diverse workplace and encourages applications from individuals of all backgrounds, including women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, foreign-born residents, and veterans.

Equal Employment Opportunity

Vaco is an Equal Opportunity Employer and prohibits discrimination against any employee or applicant based on race, color, sex, religion, national origin, age, disability, veteran status, or any other protected characteristic as required by law.

Vaco is dedicated to ensuring full inclusion of all qualified individuals and will provide reasonable accommodations for persons with disabilities during the application and interview process.