Network Operations Specialist

2 days ago

Blue Ash, Ohio, United States Element Materials Technology Full time
Job Summary

We are seeking a highly skilled Network Operations Engineer to join our growing IT Operations Team at Element Materials Technology. This role will focus on providing operational day-to-day support for our global network services, including wide area, local area, and wireless networks.

The successful candidate will work collaboratively with our front-line Technology Operations Centre to support initial troubleshooting, monitoring, and triaging of network-related incidents and requests. Additionally, they will work closely with our DTG infrastructure run, design, and build teams, as well as trusted partners and vendors to deliver services to our business units.

Key Responsibilities
  • Operational support and maintenance of our global network
  • Monitoring core systems for effectiveness and proactive maintenance
  • Efficient and effective management of 2nd line incidents resulting in successful and timely resolution meeting our business SLAs
  • Build and maintain strong relationships with both internal customers and external partners
  • Operational support for acquisitions and integrations
Requirements
  • Broad technical knowledge and experience supporting and troubleshooting Cisco platforms
  • Experience in managing and troubleshooting networking protocols across multiple platforms deployed in our network estate
  • Experience in managing and troubleshooting firewalls, such as SonicWall, Fortinet, and Cisco FTD
  • Experience in network monitoring and management tools, such as SolarWinds or Zabbix
  • Display technical credibility, independent judgment, and decision-making experience on networking matters
  • Ability to overcome challenges in remote working, such as overseas locations, cultural differences, and split time-zones
  • Excellent communication and customer-facing skills
  • Good problem-solving and analytical skills when determining the impact of network issues quickly
  • Demonstrate planning, documentation, and organizational skills
  • Demonstrate understanding of IT security issues in global network environments
Education

Bachelor's degree in computer science, information technology, mathematics, business administration, or a related field; or an equivalent combination of education and related work experience.

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