Customer Service Representative

3 days ago


Bridgeton, Missouri, United States Hussmann Full time
Job Summary

We are seeking a highly skilled Contact Center Agent to join our team at Hussmann. As a Contact Center Agent, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, or other communication channels.

Key Responsibilities
  • Handle inbound calls from customers or technicians 24/7/365, utilizing basic applications and resources to determine customer requirements and resolution.
  • Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
  • Enter vital details related to service calls into the appropriate application, determining the priority of the service call, and setting customer expectations.
  • Handle follow-up and escalation of service calls when applicable.
  • During non-business hours, weekends, and holidays, monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Requirements
  • 0-1 year of customer engagement experience.
  • High school diploma or equivalent.
  • Ability to work a third-shift schedule from 10:00 PM to 6:30 AM, with days off on Thursday and Friday.
What We Offer

Hussmann offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company matching contribution, discretionary 401(k) company contribution, tuition reimbursement program, life/disability insurance, family leave, Panasonic employee discounts, paid vacation and holidays, wellness program, identity protection, community stewardship, and employee assistance program.

Hussmann is a subsidiary of Panasonic USA and a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world. We provide our customers with solutions to make their businesses better, and we are committed to creating a diverse environment and being an equal opportunity employer.



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