Healthcare Customer Service Representative

2 weeks ago


Midland, Texas, United States Texas Tech University Health Sciences Center Full time


Patient Services Specialist
Location: Midland
Job Code: 38477BR

Position Overview
The Patient Services Specialist plays a crucial role in facilitating efficient patient flow within the clinic. This position acts as the primary point of contact for patients, managing appointment scheduling, preparing essential documentation prior to patient visits, welcoming patients upon arrival, and ensuring accurate record-keeping. Additionally, this role involves processing charges for clinic services, submitting insurance claims, addressing inquiries from patients and insurance providers, and maintaining relevant departmental information. Responsibilities may also include handling cash transactions.

Key Responsibilities
  • Build strong relationships with patients and engage with empathy.
  • Dedication to enhancing patient experience and care delivery.
  • Exhibit excellent communication and interpersonal skills.
  • Demonstrate active listening and professional responsiveness.
  • Utilize critical thinking and problem-solving abilities with keen attention to detail.
  • Embrace a mindset focused on growth and development.
  • Manage patient inquiries and verifications via phone.
  • Facilitate the collection and processing of patient payments.
Qualifications Required
A High School diploma or GED is required, along with a minimum of one year of experience in customer service, office administration, or a related field. Additional educational qualifications may be considered in lieu of experience.

Equal Opportunity Statement
All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or status as a protected veteran.

Compliance Notice
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act mandates that institutions participating in federal financial aid programs maintain and disclose campus crime statistics and security information. Institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

  • Midland, Texas, United States Platinum Companies Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Platinum Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Welcome...


  • Midland, Texas, United States PILOT Full time

    About Pilot CompanyPilot Company is a dynamic and inclusive environment where team members have the opportunity to build an atmosphere of camaraderie and make a positive impact on every type of guest. We strive to make every stop on your career journey - and our guests' journey - a great one.Job SummaryWe are seeking a Customer Service Representative to...


  • Midland, Texas, United States Eddy Ohlenburg - State Farm Agent Full time

    Job Description**Position Overview**Eddy Ohlenburg - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong...


  • Midland, Texas, United States TruFit Athletic Full time

    Job DescriptionTruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You That You represents every Teammate, every member and every community we serve. By living our Purpose, we are committed to leaving everyone in a more powerful position than when they met us.Our company is guided by our Core Values...


  • Midland, Texas, United States Caliber Collision Centers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering high-quality results in a fast-paced environment.Key...


  • Midland, Texas, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewPosition SummaryAs a Customer Experience Specialist, you will play a pivotal role in creating memorable interactions for our customers. This position offers both part-time and full-time opportunities, with various benefits available based on your role and duration of employment.Benefits Include:Backup...


  • Midland, Texas, United States United Family Services Inc Full time

    Job Summary:The Customer Service Representative is responsible for providing exceptional guest relations and satisfaction. This role involves performing various front-end duties, including checking, housekeeping, and other tasks assigned by management.Key Responsibilities:Upon guest arrival, the primary responsibility is to acknowledge, greet, and engage...


  • Midland, Texas, United States Pizza Hut Shop Full time

    **About Us**Pizza Hut Shop is a leading food service company that prides itself on providing fast, fun, and friendly service to our customers.**Job Summary**We are seeking a Customer Service Representative to join our team in Midland, TX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests,...


  • Midland, Texas, United States Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...


  • Midland, Texas, United States Daikin Full time

    Position Overview:Daikin Comfort Technologies Distribution, Inc. is looking for a dedicated and skilled individual to fill the role of HVAC Customer Service Representative for our branch operations.Key Responsibilities:Engage with both potential and existing customers to sell the organization’s products and services.Address customer inquiries through...


  • Midland, Texas, United States Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...


  • Midland, Texas, United States Vault Pressure Control Full time

    Job SummaryVault Pressure Control, LLC, a leading provider of quality pressure control equipment and services, is seeking a highly skilled Customer Support Representative to join its team.The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of the oil and gas industry and its products.Key...


  • Midland, Texas, United States Midland Memorial Hospital Full time

    Job Summary:The primary responsibility of the Cashier is to provide the highest quality of service to customers at all times. As a valued member of the Midland Memorial Hospital team, you will be responsible for operating a cash register, maintaining your till, and receiving payments from customers for goods and services.Key Responsibilities:Provide...


  • Midland, Texas, United States Harbor Freight Tools USA, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Harbor Freight Tools USA, Inc. As a valued member of our sales team, you will be empowered to provide exceptional customer service and drive sales growth.Key Responsibilities:Provide outstanding customer service and support to customers in a...


  • Midland, Texas, United States Texas Parks and Wildlife Department Full time

    Job Summary:The Texas Parks and Wildlife Department is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our Law Enforcement Support unit, you will be responsible for providing exceptional customer service and administrative support to our customers.Key Responsibilities:Provide complex journey-level customer...

  • Sales Associate

    3 days ago


    Midland, Texas, United States Forward Corporation Full time

    Job Summary:Forward Corporation is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide efficient and friendly service to...


  • Midland, Texas, United States My Community Credit Union Full time

    Job SummaryMy Community Credit Union is seeking a highly skilled and customer-focused Financial Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, assisting with loan requests, and promoting credit union products and services.Key ResponsibilitiesLoan...


  • Midland, Texas, United States CAPPS, Inc. Full time

    Job Overview Company Mission To oversee and safeguard the natural and cultural assets of Texas while providing opportunities for outdoor activities such as hunting and fishing for the enjoyment of current and future generations.Important Notice: All submissions must include comprehensive employment histories, detailing job titles, employment dates...


  • Midland, Texas, United States CAPPS, Inc. Full time

    Job Overview CAPPS, Inc. MISSION To effectively manage and safeguard the natural and cultural assets of Texas while offering hunting, fishing, and outdoor recreational opportunities for the enjoyment of current and future generations.IMPORTANT NOTICE: All applications must include comprehensive job histories, detailing job title, employment dates...


  • Midland, Texas, United States CAPPS, Inc. Full time

    Job Overview CAPPS, Inc. MISSION To effectively manage and preserve the essential resources and cultural heritage while providing opportunities for outdoor activities for the enjoyment of current and future generations.IMPORTANT NOTICE: All applications must include a comprehensive work history, detailing job titles, employment dates (month/year), weekly...