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Customer Service Representative

2 months ago

Midland, Texas, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a Customer Experience Specialist, you will play a pivotal role in creating memorable interactions for our customers. This position offers both part-time and full-time opportunities, with various benefits available based on your role and duration of employment.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Medical and dental coverage, along with paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion

As a Customer Experience Specialist, you will be the face of Best Buy, dedicated to understanding and addressing the immediate and future needs of our customers. You will cultivate long-lasting relationships by providing personalized service tailored to each individual.

Our specialists receive comprehensive training to equip them with the knowledge necessary to recommend the best products and services. This training encompasses essential skills in delivering exceptional product knowledge and customer service in a customer-centric environment. You will have the opportunity to train in the department that interests you most and explore new and exciting product categories as they emerge.

At Best Buy, we strive to foster an inclusive work environment where every employee feels valued and empowered to contribute to our collective mission. We are committed to reflecting the diversity of the communities we serve, ensuring our workforce is representative of our customer base.

We prioritize building enduring relationships with our applicants, employees, and customers. If you thrive in an environment that promotes both individual and team success, you will find a welcoming home here.

Key Responsibilities

  • Warmly greet and engage customers as they enter the store.
  • Utilize your skills and knowledge to suggest products and services that meet customers' current and future needs.
  • Act as a brand ambassador, combining your passion for Best Buy, customer service, and technology to serve our customers effectively.
  • Assist customers with their sales orders, returns, and exchanges.
  • Continuously enhance your knowledge and expertise through ongoing learning and self-development.
  • Leverage available tools to stay updated on skills and promotional initiatives.
  • Support profitable growth during critical business periods while maintaining a customer-focused approach.
  • Ensure your department is clean, well-stocked, and visually appealing.
  • Collaborate effectively with supervisors and associates across various departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that aligns with your availability, including weekends, nights, and holidays.