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Customer Service Specialist II
2 months ago
Company Mission
To oversee and safeguard the natural and cultural assets of Texas while providing opportunities for outdoor activities such as hunting and fishing for the enjoyment of current and future generations.
Important Notice:
All submissions must include comprehensive employment histories, detailing job titles, employment dates (month/year), weekly hours worked, employer names, supervisor contact information, and a summary of responsibilities.
Part-time experience will be prorated based on duration and hours worked per week.
Please specify hours worked for part-time/temporary/seasonal roles. Incomplete applications may be disqualified.
Applications stating "See attached" or "See resume" will not be accepted in place of a fully completed application.
Failure to provide required information may lead to disqualification; you may indicate 'unknown' for any incomplete fields.
If education is used to satisfy the minimum qualifications, a copy of college transcript(s) issued from the registrar must be provided if selected for an interview.
WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS
APPLICATIONS SUBMITTED THROUGH WORK IN
TEXAS:
Applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions, please register or log in to CAPPS Recruit.
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
*Further details on military occupational specialty codes can be found below:
MILITARY EMPLOYMENT PREFERENCE:If you wish to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at
Required forms that will need to be attached with application for
Military Employment Preference:
1.Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
2.Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
3.Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
4.Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.
5.Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
EMPLOYEE BENEFITS:
The organization offers a range of benefits for employees, including generous paid time off, group insurance, retirement and pension plans, as well as ongoing training and professional development opportunities.
Additional benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework options, staggered work hours, Employee Assistance Program, and a Return to Work Program.
For new hires or rehires, health insurance becomes available on the first of the month following a 60-day waiting period.
Click HERE to view our Benefits page.HIRING CONTACT:
GENERAL DESCRIPTION
PLEASE NOTE:
The salary listed on this posting will receive a 5% legislative appropriated increase effective 9/1/2024.
This role is responsible for executing complex journey-level customer service and administrative support tasks for the Law Enforcement Division Regional or District Office.
Responsibilities include providing customer service support and addressing public inquiries regarding hunting and fishing licenses, boat titling and registration, and other services.
This position involves preparing, interpreting, and disseminating information related to rules, regulations, and policies.Additionally, it includes entering data into databases, processing payments for state services, and maintaining records associated with citations, dispositions, vehicle, and monthly reports.
The role operates under general supervision, with limited latitude for initiative and independent judgment. Additional duties may be assigned as necessary. Compliance with all Agency, Division, and Branch rules, regulations, and procedures is required.Qualifications:
MINIMUM QUALIFICATIONS
Education:
Graduation from High School or GED.
Experience:
Four years of experience in customer service, clerical, or administrative support roles.
Licensure:
Must possess a valid class "C" Texas driver's license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office administration and administrative support practices;
Knowledge of Agency, Division, and Regional policies, procedures, and programs;
Knowledge of Agency, Division, and Regional organization and operations;
Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in using professional telephone etiquette;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in using standard office equipment and software;
Skill in using MS Word, Excel, and Outlook;
Skill in using agency computer software including: BRITS, LES, MCI/TLC, and CAPPS;
Skill in organizing workloads and changing priorities;
Skill in managing several projects simultaneously
Skill in meeting deadlines;
Skill in problem-solving;
Skill in identifying, researching, and compiling information;
Ability to work as a member of a team;
Ability to work independently with little or no supervision;
Ability to maintain strict confidentiality;
Ability to accurately follow instructions;
Ability to work under stressful conditions;
Ability to interpret and explain TPWD, Law Enforcement Division, and regional policies, procedures, and programs to customers and constituent groups;
Ability to multi-task, organize workloads, adjust to changing priorities, and work under tight deadlines;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to develop and present training material;
Ability to train others;
Ability to accurately handle cash and account for revenue collected;
Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;
Ability to perform manual labor including lifting supplies and materials up to 20 lbs.;
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS
Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;
Required to work overtime as necessary;
Required to perform manual labor including lifting supplies and materials up to 20 lbs.;
Required to travel 5% with possible overnight stays;
May be required to operate a State vehicle;
Required to pass a national fingerprint-based background check to maintain employment;
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
