Customer Service Specialist II

2 weeks ago

Midland, Texas, United States CAPPS, Inc. Full time
Job Overview

CAPPS, Inc. MISSION


To effectively manage and safeguard the natural and cultural assets of Texas while offering hunting, fishing, and outdoor recreational opportunities for the enjoyment of current and future generations.



IMPORTANT NOTICE:


All applications must include comprehensive job histories, detailing job title, employment dates (month/year), weekly hours worked, employer name, supervisor's name and contact number, along with a description of duties performed.

Job history and volunteer experience should be documented in the work history section of the application to receive consideration towards meeting the minimum qualifications.
Part-time experience credit will be adjusted based on the duration and hours worked weekly.
Please specify hours worked for part-time/temporary/seasonal roles. Failure to provide this information may result in an incomplete application.

Applications stating "See attached" or "See resume" will not be accepted in place of a fully completed application.
Omission of information may lead to disqualification; you may indicate 'unknown' for any incomplete fields.

If education is utilized to fulfill the minimum qualifications of the job posting, a copy of college transcript(s) issued from the registrar must be provided if selected for an interview.


WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS

APPLICATIONS SUBMITTED THROUGH WORK IN

TEXAS:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, visit CAPPS Recruit to register or log in. CAPPS Recruit,

MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Customer Service Representative I-V

Army

15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V

Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard

YN, PERS

Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

*Further information on military occupational specialty codes can be found below:

MILITARY EMPLOYMENT PREFERENCE:If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at

Required forms that will need to be attached with application for

Military Employment Preference:

1.Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

2.Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

3.Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

4.Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.

5.Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

BENEFITS:


Texas Parks and Wildlife offers a range of benefits for employees, including generous paid time off, group insurance, retirement and pension plans, as well as frequent training and professional development opportunities.

Additional benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework options, staggered work hours, Employee Assistance Program, and a Return to Work Program.

For new employees or rehires, health insurance becomes available on the 1st of the following month after a 60-day waiting period.

Click HERE to view our Benefits page.

HIRING CONTACT:Captain Philip Bird,

PHYSICAL WORK ADDRESS: Region 1, District 2 Midland Law Enforcement Office, 4500 W. Illinois, Suite 307, Midland, TX 79703

GENERAL DESCRIPTION



IMPORTANT NOTICE:
The salary listed on this posting will receive a 5% legislative appropriated increase effective 9/1/2024.


This position is responsible for executing complex journey-level customer service and administrative support tasks for the Law Enforcement Division Regional or District Office.

Responsibilities include delivering customer service support and addressing public inquiries for information regarding hunting & fishing licenses, boat titling & registration, and other services.

Prepares, interprets, and disseminates information concerning rules, regulations, and policies.

Accountable for entering information into databases, processing payments for state services, and maintaining records related to citations, dispositions, vehicle, and monthly reports.

Operates under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Adheres to all Agency, Division, and Branch rules, regulations, and procedures.

Qualifications:

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

Four years of experience in customer service, clerical, or administrative support roles.

Licensure:

Must possess a valid class "C" Texas driver's license.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office administration and administrative support practices;

Knowledge of Agency, Division, and Regional policies, procedures, and programs;

Knowledge of Agency, Division, and Regional organization and operations;

Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in using professional telephone etiquette;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in using standard office equipment and software;

Skill in using MS Word, Excel, and Outlook;

Skill in using agency computer software including: BRITS, LES, MCI/TLC, and CAPPS;

Skill in organizing workloads and adapting to changing priorities;

Skill in managing multiple projects simultaneously

Skill in meeting deadlines;

Skill in problem-solving;

Skill in identifying, researching, and compiling information;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to maintain strict confidentiality;

Ability to accurately follow instructions;

Ability to work under stressful conditions;

Ability to interpret and explain TPWD, Law Enforcement Division, and regional policies, procedures, and programs to customers and constituent groups;

Ability to multi-task, organize workloads, adjust to changing priorities, and work under tight deadlines;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to develop and present training material;

Ability to train others;

Ability to accurately handle cash and account for revenue collected;

Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;

Ability to perform manual labor including lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;

Required to work overtime as necessary;

Required to perform manual labor including lifting supplies and materials up to 20 lbs.;

Required to travel 5% with possible overnight stays;

May be required to operate a State vehicle;

Required to pass a national fingerprint-based background check to maintain employment;

Non-smoking environment in State buildings and vehicles.

CAPPS, Inc. IS AN EQUAL OPPORTUNITY EMPLOYER

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