Patient Support Professional
1 week ago
About the Opportunity
Join UnitedHealth Group's Provider Experience team as a Patient Support Professional. The selected candidate will manage existing Optum accounts, drive growth, and support providers, patients, sales, and operations teams. This role offers an exciting opportunity to make a meaningful impact on the communities we serve while advancing health equity on a global scale.
Key Responsibilities:
- Support providers through inbound calls, portal chats, outreach, escalations, and/or EMR tasks
- Schedule prescription deliveries and handle difficult situations to ensure exceptional provider experiences
- Collect provider preferences, problem-solve with decisiveness and urgency, and escalate issues to operations partners and stakeholders
- Enter notes and information into pharmacy systems or other systems to document interactions
- Ensure patient and provider support by following escalation procedures to completion
Requirements:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- Basic knowledge of Microsoft Office applications (preferred)
- National Pharmacy Technician Certification (soft skills: ability to manage multiple tasks, establish action plans, and communicate professionally)
Compensation and Benefits:
The estimated hourly salary for this position ranges from $16.54 to $32.55, depending on location. UnitedHealth Group offers a comprehensive benefits package, incentive programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements).
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