Customer Service Representative

4 days ago

Irvine, California, United States Suna Solutions Full time
Job Title: Customer Service Representative

Join Suna Solutions as a Customer Service Representative and take on a challenging role that requires excellent communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Provide top-notch customer service via phone, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Work closely with customers to understand their needs, provide solutions, and exceed their expectations.
  • Collaborate with internal teams to resolve customer complaints, provide warranty information, and facilitate labor payments.
  • Utilize SAP to research customer information, verify eligibility, and provide accurate responses.
  • Develop and maintain a thorough understanding of company policies, procedures, and products to effectively address customer inquiries.

Requirements:

  • 2-3 years of experience in customer service, preferably in a call center environment.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal teams.
  • Strong problem-solving skills, with the ability to analyze customer issues and provide solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple customer interactions simultaneously.
  • Strong typing skills (45 WPM) and 10-key abilities, with the ability to accurately enter customer information.

Benefits:

  • PPO Medical, Dental, Ortho, Vision, Rx, LTD, and Life Insurance.
  • Employee-only premium covered at 100%, and dependent premium covered at 50%.
  • Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance.
  • Pre-Tax Flex Spending Accounts: Health and/or Dependent Care.
  • 10.5 Paid Holidays per calendar year.
  • Community Involvement Volunteer Day.
  • 401K Plan, 100% match on employee's contribution, up to a maximum of 5%.
  • Employee discounts on company products.
  • LinkedIn Learning License.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

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