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Customer Support Specialist

2 months ago

Phoenix, Arizona, United States Grand Canyon Education, Inc. Full time
Job Title: Customer Support Specialist

Grand Canyon Education, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our IT department, you will play a vital role in providing exceptional support to our students, ensuring their success and satisfaction with our services.

Key Responsibilities:
  • Provide top-notch customer service to students via phone, email, and live chat.
  • Utilize critical thinking to troubleshoot and resolve technical issues students may encounter while using GCU systems.
  • Become familiar with our Learning Management System (LMS), Student Portal, GCU Media, and eBooks.
  • Work collaboratively with our team to resolve complex issues and improve our support processes.
Requirements:
  • Must be customer service oriented and have a positive attitude.
  • Must have basic knowledge of Microsoft Office programs and PC or Mac computer navigation.
  • Must be able to think critically and work independently.
  • Ability to type 30 wpm while interacting with callers and system-based tools.
  • Must be willing to work some nights and/or weekends.
Eligibility Requirements:
  • Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
  • Maintain good financial and academic standing with the University.
Work Environment:

The work environment is an office building on site, with frequent positioning in front of a computer screen/monitor and keyboard/mouse. The work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate:

Minimum Wage