Technical Operations Manager
1 week ago
Job Overview
Intergraph is in search of a skilled Technical Operations Manager to enhance our diverse team focused on the Public Safety Dispatch Portfolio throughout North America. The Technical Operations Manager will be responsible for all technical dimensions and resources aimed at fostering organizational advancement and effectiveness.
This role is pivotal, encompassing delivery and operational duties across the following domains:
I/CAD and OnCall Dispatch COTS Implementation Process optimization for delivery Management and oversight of personnel Development and training of staffSpecifically, this position is tasked with ensuring the effective provision of services associated with the Hexagon I/CAD and OnCall Dispatch Commercial Off The Shelf (COTS) solutions. The Technical Operations Manager offers technical direction and support to a team of direct reports engaged in project-related activities. This role collaborates with Project Managers to address project challenges, modify and adjust resource schedules as necessary, provide technical assistance to customer teams, and manage issue escalations. Additionally, the Technical Operations Manager is accountable for personnel management, which includes involvement in staffing decisions, performance evaluations, and career progression.
The Technical Operations Manager reports directly to the Technical Director of CAD Service Delivery.
Key Responsibilities:
Formulate and enforce technical guidelines, standards, and procedures to ensure adherence to regulatory requirements. Oversee the development, maintenance, and security of systems, applications, and infrastructure. Deliver pre-sales and post-sales assistance to the Sales Team, encompassing needs assessment, drafting/reviewing Statements of Work, and responding to technical RFPs and RFQs. Foster positive relationships with clients, direct reports, and fellow managers.-
Technical Operations Manager
1 week ago
Madison, Wisconsin, United States Intergraph Full timeJob Overview Intergraph is in search of a skilled Technical Operations Manager to enhance our diverse team focused on the Public Safety Dispatch Portfolio throughout North America. The Technical Operations Manager will be responsible for all technical elements and resources to foster organizational advancement and effectiveness. This role is pivotal,...
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