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Technical Operations Manager
2 months ago
Job Overview
Intergraph is in search of a skilled Technical Operations Manager to enhance our diverse team focused on the Public Safety Dispatch Portfolio throughout North America. The Technical Operations Manager will be responsible for overseeing all technical functions and resources to promote organizational advancement and effectiveness.
This role is pivotal, with direct accountability for the following areas:
I/CAD and OnCall Dispatch COTS Implementation Process optimization for delivery Management and oversight of personnel Development and training of staffSpecifically, this position entails ensuring the successful provision of services associated with the Hexagon I/CAD and OnCall Dispatch Commercial Off The Shelf (COTS) offerings. The Technical Operations Manager will provide technical leadership and direction to a team of direct reports engaged in project-related activities. This role involves collaboration with Project Managers to address project challenges, adapt resource schedules as necessary, offer technical support to customer teams, and manage escalated issues. Additionally, the Technical Operations Manager is tasked with personnel management, which includes involvement in staffing decisions, performance evaluations, and career progression.
The Technical Operations Manager will report directly to the Technical Director of CAD Service Delivery.
Key Responsibilities:
Formulate and enforce technical guidelines, standards, and procedures to ensure adherence to regulatory requirements. Oversee the development, maintenance, and security of systems, applications, and infrastructure. Provide both pre-sales and post-sales assistance to the Sales Team, encompassing needs assessments, drafting/reviewing Statements of Work, and responding to technical RFPs and RFQs. Foster positive relationships with clients, direct reports, and fellow managers.