Medical Receptionist
5 days ago
Ortho Sport and Spine Physicians is a dynamic orthopedic practice with multiple clinics across the United States.
We're committed to delivering state-of-the-art, minimally invasive treatments for complex neck and spine problems, as well as sports-related injuries and conditions.
Job OverviewThe Patient Care Coordinator position is responsible for ensuring seamless patient interactions, maximizing satisfaction, and optimizing treatment room utilization.
This role involves welcoming patients, setting appointments, checking patients in and out, and maintaining accurate records.
- Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
- Optimize patient satisfaction, provider time, and treatment room utilization by checking in patients in a timely fashion.
- Maintain patient accounts by obtaining, recording, and updating demographic and financial information.
- Schedule patient appointments at the end of each visit.
- Maintain open communication with pre-cert team regarding orders for daily patients.
- Track and follow up on patient cancellations and no-shows.
- Perform daily audits of assigned tasks.
- Check patients in using EMR systems and verify demographics and insurance information.
- Follow up on outpatient referrals and surgical referrals.
- Provide patients with printouts of upcoming appointments.
- Other duties as assigned.
To excel in this role, you must possess:
- HIPAA and OSHA compliance; promote a safe work environment at all times.
- Excellent communication skills with the ability to communicate effectively with patients, medical staff, insurance companies, and others.
- A caring demeanor toward patients and coworkers.
- Clinical knowledge and familiarity with medical terminology.
- Working knowledge of computers, fax machines, copiers, and other technology.
- Strong knowledge and understanding of electronic medical records software.
- Prior medical receptionist experience, preferably in an orthopedic setting, is a plus.
- Strong administrative skills, with attention to detail in accuracy.
- Bilingual (English/Spanish) is a plus.
As a valued member of our team, you'll enjoy:
- An estimated annual salary of $45,000-$60,000 based on location and experience.
- A dynamic work environment with opportunities for growth and development.
- Access to comprehensive training and professional development programs.
- A commitment to employee wellness and work-life balance.
We are an equal opportunity employer and welcome applicants from diverse backgrounds.
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