Department Coordinator

3 days ago


Nicholasville, Kentucky, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and customer-focused Department Coordinator to join our team at HomeGoods. As a key member of our store operations team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities
  • Promote a highly satisfied customer experience through excellent customer service and product knowledge.
  • Drive customer loyalty through programs and initiatives that enhance the customer shopping experience.
  • Address customer concerns and issues promptly and professionally.
  • Train and mentor associates on policies and procedures to ensure a seamless customer experience.
  • Provide recognition and constructive feedback to associates to promote a positive and productive work environment.
  • Maintain and monitor cash controls, including change funds, to ensure accuracy and integrity.
  • Adhere to all labor laws and meal and break period policies to ensure a safe and healthy work environment.
  • Assign registers and coordinate breaks to ensure optimal coverage at the frontline and sales floor.
  • Audit and approve paperwork to ensure accuracy and compliance.
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline to ensure a positive customer experience.
  • Monitor frontline equipment and communicate issues to management to ensure minimal downtime.
  • Execute and adhere to company directives to ensure compliance and consistency.
  • Maintain and uphold merchandising standards within the queue line to ensure a visually appealing shopping experience.
  • Adhere to all operational, merchandise, and loss prevention policies and procedures to ensure a safe and secure shopping environment.
  • Ensure proper and timely handling of damages and mark out of stock to minimize losses and maximize sales.
  • Promote a safe environment by reporting any type of safety hazard in the store.
Requirements
  • High school graduate or equivalent degree preferred.
  • Available to work flexible schedule, including evenings and weekends.
  • Able to work as a team member and provide excellent customer service.
  • Excellent interpersonal and communication skills.
  • Able to lift heavy merchandise with or without reasonable accommodations.
  • Able to train and provide direction to others.
  • Able to run a register and handle money.
  • Must be able to handle confidential information with discretion.
  • Experience as a coordinator or previous retail/supervisory experience preferred.
Benefits

HomeGoods offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible associates also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we embrace the unknown and strive to make a house a home for our customers. Our products add little, special touches to customers' lives, and our people do the same for each other. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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