Risk Application Operations Lead

1 week ago

Berkeley Heights, New Jersey, United States Themesoft Inc. Full time
Job Description

Role: Technical Operations Specialist

Location: Remote

Duration: 12+ Months Contract

Job Summary:

We are seeking a highly skilled Technical Operations Specialist to join our team at Themesoft Inc. as a Risk Application Operations Lead. As a key member of our team, you will be responsible for leading the day-to-day operations of our Risk Application Operations support group.

Key Responsibilities:

  • Lead detection and troubleshooting of issues that affect normal operations of our Risk services across multiple platforms and applications.
  • Deploy and maintain Unix/Linux clusters, add and remove application Web Services, manage the coherence cache farm, and keep track of all running Risk application batch jobs.
  • Work with a team of associates globally, assigned projects, on-call escalations, service continuity, and requests for immediate production or client assistance.
  • Develop processes and operating procedures with product strategy, development, and technology groups to monitor and triage problems, support the technology roadmap, and address technology debt.
  • Provide production and technical assistance for escalated issues, including 24x7 support of production applications on a rotating basis.
  • Create application monitoring scripts and automate alerts to inform technical and product teams of problems.
  • Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and SLAs are met.
  • Responsible for configuration management, continuous integration (CI), static and dynamic code analysis, deployment, and application monitoring.
  • Automate and evolve infrastructure, server, deployment strategies, and testing to support quick turnaround of deployments.
  • Maintain and/or create technical support documentation.
  • Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
  • Continuously improve our infrastructure to be easy to deploy, scalable, secure, and fault-tolerant.
  • Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.
  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.
  • Work with Change Management/Release Managers on the evaluation of change events and in planning items for production deployment.
  • Responsible for maintaining and executing the Disaster Recovery Plan and environments for the Risk services.
  • Full participation in supporting Switch systems maintenance events and escalation or assistance requests from other business units in support of One Fiserv.

Requirements:

  • Bachelor's degree in Computer Science/Information Systems, or equivalent.
  • UNIX/Linux Java development support, shell scripting, and Oracle operations is required with experience troubleshooting of production applications within lower and upper multi-tier environments.
  • 7+ years of experience in application development and/or production support.
  • Must have full life-cycle development experience in a technology-driven environment, preferably in financial services and/or banking.
  • Strong technical experience with Unix/Linux, Apache, and either WebSphere, WebLogic, JBoss.
  • Knowledge of Oracle Golden Gate.
  • Knowledge of Batch scheduling systems Control-M, Autosys.
  • Knowledge of NoSql database Couchbase, Cassandra, MongoDB, Coherence.
  • Knowledge of Azure cloud; Pivotal cloud and Kafka technology.
  • Knowledge of Splunk, Dynatrace, Extrahop monitoring tools.
  • Experienced with Webservices (SOAP/REST/JSON/AMQP/XML).
  • Experience with shell scripting, Sed, AWK, Python, Bash, Ruby.
  • Experience with data query language Sqldeveloper, Perl/SQL.
  • Experience in automation tools like UIPath, Automation Anywhere, Blueprism.
  • Strong understanding of multi-tier architecture and infrastructure configurations.
  • Experience in Agile and DevOps environments and cultures.
  • Certifications: Knowledge of ITIL production support best practices.
  • Analytical problem-solving skills to solve complex problems and independent judgement to identify problems and recommend solutions.

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