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Senior Technical Operations Specialist

2 months ago

Berkeley Heights, New Jersey, United States Themesoft Inc. Full time
Job Description

Role: Technical Operations Lead

Location: Remote

Duration: 12+ Months Contract

Job Summary:

We are seeking a highly skilled Technical Operations Lead to join our team at Themesoft Inc. as a Technical Operations Analyst. The successful candidate will assume a key leadership role in the day-to-day operations of our Risk Application Operations support group within the Card Services Payments organization.

Key Responsibilities:

  • Lead detection and troubleshooting of issues that affect normal operations of our Risk services across multiple platforms and application.
  • Deploy and maintain UNIX/Linux clusters, add and remove application Web Services, manage the coherence cache farm, and keep a track of all the running Risk application batch jobs.
  • Work with a team of associates globally, assigned projects, on-call escalations, service continuity, and requests for immediate production or client assistance.
  • Develop processes and operating procedures, monitor and triage problems, support the technology roadmap, and address technology debt.
  • Provide production and technical assistance for escalated issues.
  • 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls.
  • Create application monitoring scripts and automate alerts to inform technical and product teams of problems.
  • Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and SLAs are met.
  • Responsible for configuration management, continuous integration (CI), static and dynamic code analysis, deployment, and application monitoring.
  • Automate and evolve infrastructure, server, deployment strategies, and testing to support and quick turnaround of deployments.
  • Maintain and/or create technical support documentation.
  • Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
  • Continuously improve our infrastructure to be easy to deploy, scalable, secure, and fault-tolerant.
  • Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.
  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.
  • Work with Change Management/Release Managers on the evaluation of change events and in planning items for production deployment.
  • Responsible for maintaining and executing the Disaster Recovery Plan and environments for the Risk services.
  • Full participation in supporting Switch systems maintenance events and escalation or assistance requests from other business units in support of One Fiserv.

Requirements:

  • Education: Bachelor's degree in Computer Science/Information Systems, or equivalent
  • UNIX/Linux Java development support, shell scripting, and Oracle operations is required with experience troubleshooting of production applications within lower and upper multi-tier environments.
  • 7+ years of experience in application development and/or production support
  • Must have full life-cycle development experience in a technology-driven environment, preferably in financial services and/or banking
  • Strong technical experience with Unix/Linux, Apache, and either WebSphere, WebLogic, JBoss
  • Knowledge of Oracle Golden Gate
  • Knowledge of Batch scheduling systems Control-M, Autosys
  • Knowledge of NoSql database Couchbase, Cassandra, MongoDB, Coherence
  • Knowledge of Azure cloud; Pivotal cloud and Kafka technology
  • Knowledge of Splunk, Dynatrace, Extrahop monitoring tools
  • Experienced with Webservices (SOAP/REST/JSON/AMQP/XML)
  • Experience with shell scripting, Sed, AWK, Python, Bash, Ruby
  • Experience with data query language Sqldeveloper, Perl/SQL
  • Experience in automation tools like UIPath, Automation Anywhere, Blueprism
  • Strong understanding of multi-tier architecture and infrastructure configurations
  • Experience in Agile and DevOps environments and cultures.
  • Certifications: Knowledge of ITIL production support best practices
  • Analytical problem-solving skills to solve complex problems and independent judgement to identify problems and recommend solutions