Health Access Coordinator

3 weeks ago

Austin, Texas, United States University of Texas at Austin Full time
Job Summary

We are seeking a highly organized and detail-oriented Health Access Partner to join our team at the University of Texas at Austin. As a key member of our Access Center, you will play a critical role in ensuring seamless patient scheduling and referral processing.

Key Responsibilities
  • Assist in patient scheduling for single specialty integrated practice units, and coordinate connections with surgery schedulers and diagnostic imaging as needed for procedure scheduling.
  • Perform referral processing coordination, insurance verification, appointment confirmations, cancellations, scheduling, and reschedules.
  • Under general supervision, exercise discretion, make routine decisions based on existing scheduling guidelines, and assume other duties when assigned.
  • Interact with the Access Center and Clinical Care Team, supporting the clinical care team as needed with access-related operations.
  • Provide exceptional customer service to all contacts, including scheduling and confirming patient appointments for multiple health services, using an electronic contact center software system, electronic health record, and other electronic methods for managing patient care.
  • Respond to patients via electronic multi-media requests (email, chat, web, etc.) and obtain medical records as needed in accordance with UT Health Austin guidelines.
  • Identify and obtain medical authorizations working with insurance payers and program facilitators, verify patient insurance in accordance with UT Health Austin guidelines, and perform data entry, making necessary updates to patient information, demographics, and insurance information using an electronic practice management system.
  • Perform a variety of outbound proactive health contacts to patients, using established electronic methods, complete appointment confirmation calls, ensuring patients attend their appointment, and schedule follow-up appointments for patients checking out from their appointment.
  • Receive and process specialty care referrals from Providers using Access Center software, ensuring timely coordination of care for patients, and provide exceptional customer service and problem-solving techniques to further patients' overall health and well-being via specialty care referrals.
  • Document all referral processing steps throughout multiple stages, care coordination interactions with patients and providers utilizing Access Center software, and provide conflict resolution utilizing established UT Health Austin de-escalation methods.
  • Educate and explain referral processes and procedures to patients, establish and maintain effective working relationships with Care Teams internally and externally, and navigate all contacts appropriately using various software tools and electronic technology methods.
  • Maintain Quality Performance Review Scorecard Standards (score of 90 percent or greater) and apply the use of department manuals and reference tools.
Requirements

To be successful in this role, you will need to possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. You will also need to be proficient in using electronic software systems and have a strong attention to detail.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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