Optician Assistant Manager

3 weeks ago


Albany, New York, United States EssilorLuxottica Full time
Job Title: Licensed Optician- Assistant Manager

At EssilorLuxottica, we're committed to delivering exceptional eye care and vision solutions. As a Licensed Optician- Assistant Manager, you'll play a key role in leading our team to achieve outstanding results.

Key Responsibilities:
  • Deliver quality and improvement to meet or exceed key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, and Current year objectives.
  • Demonstrate understanding of retail business and the capability to transfer knowledge to superior sales and business results.
  • Support the store manager in diagnosing the business and leveraging the synergies of Retail, Lab, and Doctor to drive positive results.
  • Support store business plans to maximize sales and profit, leveraging strengths and addressing opportunities for recovery.
  • Partner with store manager to lead a team through strong knowledge and skills.
  • Provide training and guidance to team members.
  • Deliver clear and constructive feedback in a timely manner.
  • Inform store manager of any situation that may require any development or disciplinary action of others.
  • Support recruiting, help select high-caliber team members, and create a talent pipeline.
  • Follow guidelines to optimally staff the store.
  • Show great pride in the store appearance and execute visual directives.
  • Strive to maintain positive working relationships with doctors.
  • Adhere to and ensure compliance of team to Company policies and procedures.
  • Meet or exceed all goals.
  • Anticipate problems before they occur; explore underlying reasons and root cause; strive for long-term solutions to problems.
  • Perform and understand administrative duties.
  • Maintain a safe working environment for all.
  • Work a flexible schedule, including nights and weekends.
  • Under current and valid state Opticianry license, perform the following:
    • Provide expertise and product knowledge on lens choices based on the patient's vision needs and doctor prescription.
    • Adjust and/or repair eyewear.
    • Present and dispense eyewear and create a lasting impression.
    • Perform accurate digital measurements.
Requirements:
  • High School graduate or equivalent.
  • Current and valid state Opticianry license.
  • 1+ year(s) management/supervisory experience with direct reports.
  • Knowledge of retail operations, processes, and policies.
  • Strong basic math skills.
  • Familiarity with cash register, computers, and calculators.
  • Must have a strong command of the English language for all written correspondence and oral communication.
  • Strong communicator and listener.
  • Demonstrated high-level of selling skills.
  • Proven ability to problem solve.
Preferred Qualifications:
  • College degree or equivalent.
  • Previous experience in leadership position within retail and customer service industry.
  • Knowledge of basic optics.
  • Knowledge of current store merchandise.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Brand Final Inspector Certification.
  • Brand Quality, Fitting, and Adjusting Program.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.



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