Senior Business Analyst, Consumer Experience

2 weeks ago

Charlotte, North Carolina, United States Red Ventures Full time
About the Role

We are seeking a highly skilled Senior Analyst to join our Energy Business Team. As a key member of our team, you will be responsible for driving customer experience optimization and growth in our Home Business Team.

Key Responsibilities
  • Operate as an owner, utilizing data and a deep understanding of our users to identify areas to optimize and develop solutions that enhance the experience, user engagement, and performance of our site.
  • Lead a team of associates to implement site testing initiatives and user-centric product features to streamline the customer experience and drive value to the business.
  • Work directly with Engineering and Creative teams to define features, communicate tracking requirements, and create a site experience strategy & roadmap to bring your ideas to life.
  • Gain valuable experience leading initiatives transparent to internal executives as well as external stakeholders.
  • Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.
Requirements
  • 3+ years of experience with a proven track record of success in meeting performance goals in Customer Experience or Digital Operations.
  • Experience in leading a team and developing talent through coaching, mentorship, and direct management.
  • Strong in data manipulation & analysis using Excel.
  • Strong in SQL (Redshift preferred) and data visualization tools (Tableau, Looker, etc).
  • Strong understanding of statistical significance and robust test analysis.
  • Experience synthesizing data into actionable insights, building product roadmaps, and communicating recommendations to all levels of leadership.
  • Strong team player with ability to communicate effectively across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers.
  • Excellent organizational and communication skills.
  • Passionate about understanding customer behavior and improving the quality of interactions.
  • Desire to work hands-on in an entrepreneurial, performance-based, analytically driven, and fast-paced environment.
About Red Ventures

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships, and proprietary technology. We help millions of people worldwide make life's most important decisions, accelerate digital adaptation, and innovate the online consumer experience by improving every step of the consumer journey.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental, and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan, and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

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