Senior Customer Experience Analyst

3 weeks ago


Charlotte, North Carolina, United States Red Ventures Full time
About the Role

We are seeking a highly skilled Senior Customer Experience Analyst to join our team at Red Ventures. As a key member of our Client Services Group, you will work closely with business leaders to drive customer experience optimization and growth.

Key Responsibilities
  • Develop and implement data-driven strategies to enhance customer experience and drive business growth.
  • Lead a team of associates to design and execute site testing initiatives and user-centric product features.
  • Collaborate with Engineering and Creative teams to define features, communicate tracking requirements, and create a site experience strategy & roadmap.
  • Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.
  • Drive growth in and contribute to the strategic direction of our Home Business Team.
Requirements
  • 3+ years of experience with a proven track record of success in Customer Experience or Digital Operations.
  • Experience in leading a team and developing talent through coaching, mentorship, and direct management.
  • Strong data manipulation and analysis skills using Excel.
  • Strong SQL skills (Redshift preferred) and data visualization tools (Tableau, Looker, etc.).
  • Strong understanding of statistical significance and robust test analysis.
  • Experience synthesizing data into actionable insights, building product roadmaps, and communicating recommendations to all levels of leadership.
  • Strong team player with ability to communicate effectively across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers.
  • Excellent organizational and communication skills.
  • Passionate about understanding customer behavior and improving the quality of interactions.
  • Desire to work hands-on in an entrepreneurial, performance-based, analytically driven, and fast-paced environment.
What We Offer
  • Cash compensation range: $90,000-120,000*
    *Note actual salary is based on geographic location, qualifications, and experience.
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program
About Red Ventures

Founded in 2000, Red Ventures is a leading provider of digital transformation solutions. We help millions of people worldwide make life's most important decisions, accelerate digital adaptation, and innovate the online consumer experience. Our portfolio of industry-leading brands and businesses includes Bankrate, Lonely Planet, CNET, The Points Guy, BestColleges, and more. We are headquartered in Charlotte, NC, and employ thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil.



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