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Senior Business Analyst

2 months ago

Charlotte, North Carolina, United States City of Charlotte Full time

About the Role

We are seeking a highly skilled Senior Business Analyst to join our team at the City of Charlotte. As a Senior Business Analyst, you will play a critical role in supporting the Utilities Management System (UMS) and providing consultative user support, application data analysis, business process improvement, and analytical support for enterprise applications.

Key Responsibilities

  • Interface with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests.
  • Conduct application testing in a highly collaborative environment, document test results, and communicate results to vendor and technical resources for corrections.
  • Conduct usage and system problem analysis and resolution at local and remote locations, document, and coordinate implementation of the problem resolution with internal and external technical resources.
  • Interface with end users on existing business processes and design for new business processes to be translated and written into detailed functional requirements and solution designs.
  • Build and maintain a detailed understanding of field service and back-office business processes, system functionality, and related requirements, document, and train staff on the use of the system to adhere to documented processes.
  • Write user guides and work aids.
  • Identify user information requirements and develop ad-hoc SQL queries for analysis and translate results into custom report specifications.
  • Provide user training, mentoring, and technical application support of enterprise applications at various locations.

Requirements

  • High School Graduate or Equivalent
  • Seven (7) years of experience in business analysis, requirements definition, and information technology support OR
  • 2 Year College Degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Five (5) years of experience in business analysis, requirements definition, and information technology support OR
  • Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Three (3) years of experience in business analysis, requirements definition, and information technology support

What We Offer

The City of Charlotte is an Equal Opportunity Employer. We offer a competitive salary, excellent benefits, and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for business analysis and technology, we encourage you to apply for this exciting opportunity.