Territorial Technical Expert

3 weeks ago


Springfield, Illinois, United States Cemen Tech Full time
About the Job

We are seeking an experienced Regional Service Support Manager to join our team in the United States. As a key member of our technical support department, you will be responsible for maintaining strong relationships with customers and dealers across the region.

This is a home-based position that requires frequent travel (up to 80%) to customer and dealer locations in Ohio, Michigan, Indiana, West Virginia, Virginia, and North Carolina. You will work closely with our Service Area Manager, Customer Service, and Sales Teams to ensure top-notch service and support for our customers.

The ideal candidate will have 3-5 years of industry experience, with a strong background in hands-on service repair skills. A demonstrated ability to effectively communicate with various stakeholders, both verbally and in writing, is essential for success in this role.

  • Understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
  • Provide on-going dealer training in areas relating to parts and service and related processes.
  • Possess and maintain thorough knowledge of company product information.

We offer a competitive salary range of $100,000 - $130,000 per year, depending on experience, and a comprehensive benefits package.



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