Technical Solution Specialist for State and Local Governments

3 weeks ago


Springfield, Illinois, United States ServiceNow Full time
Job Overview

We are seeking a highly skilled Technical Solution Specialist to join our team, supporting the State and Local Solution Sales. As a key member of our Solution Consulting team, you will play a critical role in driving revenue growth and success by guiding sales cycles and delivering exceptional solutions to customers.

Key Responsibilities
  • Support product sales as a technical expert, collaborating closely with the client-facing sales team to ensure seamless solution delivery.
  • Lead discovery workshops to identify customer challenges and provide product demonstrations tailored to their needs.
  • Answer complex product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
  • Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement.
  • Provide valuable feedback to product management on product enhancements that address customer needs and guide additional value.
  • Share best practices and re-usable assets with other Solution Consultants to enhance team quality and efficiency.
  • Stay up-to-date on competitive analysis and market differentiation.
  • Support marketing events, including executive briefings, conferences, user groups, and trade shows.
Requirements and Qualifications
  • 5+ years of pre-sales solution consulting or sales engineering experience.
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
  • Experience working collaboratively with product management, product marketing, partners, and professional services.
  • Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.
  • Willingness to travel.
Compensation and Benefits

We offer a base pay of $133,000 - $206,800, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.



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