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Event Operations Supervisor

2 months ago

Charlotte, North Carolina, United States Hilton Charlotte University Place Full time
Job Overview

We are seeking a committed and experienced Banquet Manager to elevate our guests' event experiences at our esteemed hotel. This role involves direct engagement with clients to reserve banquet facilities and tailor services that align with their preferences and financial plans. The ideal candidate will possess strong leadership skills to oversee banquet personnel and guarantee the delivery of exceptional hotel services.

Key Responsibilities:
  • Formulate and implement policies, procedures, and quality benchmarks to enhance the banquet department's customer-centric approach.
  • Oversee daily operations of the banquet area to ensure top-notch service, including supply procurement, event space preparation, and staffing management.
  • Communicate effectively with clients regarding banquet options that fit their budget, addressing any inquiries or modifications.
  • Ensure all event orders are clearly conveyed to on-site banquet staff, outlining their roles and responsibilities.
  • Document and analyze the outcomes of events to identify areas for improvement in future operations.
  • Review and execute banquet function sheets, setting up each room according to specified guidelines.
  • Maintain cleanliness and organization of banquet spaces throughout events.
  • Continuously liaise with the guest contact for any additional requirements, such as extra seating or equipment.
  • Report guest feedback, both positive and negative, to management.
  • Disassemble and store all equipment post-event.
  • Adhere to uniform standards and maintain a professional appearance at all times.
  • Perform additional tasks as assigned by management.
Qualifications:
  • Exhibit outstanding communication abilities with both clients and team members.
  • Possess a high school diploma, GED, or equivalent experience; a degree in hospitality or management is advantageous.
  • Have a minimum of 3 years of experience in a supervisory role within the hospitality sector or a related culinary field.
  • Demonstrate a strong commitment to guest satisfaction and exceptional service delivery.
  • Proficient in computer applications, particularly MS Office Suite (Word, Excel, PowerPoint).

The physical demands of this position require the ability to stand, walk, and lift heavy items regularly. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Our hotel, located in a vibrant area, offers a range of amenities including a seasonal outdoor pool, a café, and extensive meeting and event spaces, making it a prime destination for various gatherings.