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Storage Customer Service Representative
2 months ago
U-Haul is seeking a friendly and motivated individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.
Key Responsibilities:- Support the site manager with facility operations, including maintaining a clean and secure environment for customers.
- Answer phone inquiries from active and prospective customers, providing accurate information and resolving issues in a timely manner.
- Show storage units, explain rental agreements, and prepare contracts for new customers.
- Perform routine property cleanup and minor repair work to ensure a positive customer experience.
- Participate in ongoing continuous education through U-Haul University to stay up-to-date on industry best practices.
- Driver's license and a clean driving record.
- Excellent communication skills and a customer-centric approach.
- Availability to work weekends and holidays.
- Career stability and opportunities for advancement.
- A comprehensive benefits package, including health insurance, prescription plans, and paid time off.
- A 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
- Access to U-Haul's Mindset App Reimbursement and Gym Reimbursement Program.
- A $100 hiring bonus and a $300 cash bonus upon completion of U-Haul's Equipment Inspection and Verification program.
U-Haul is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a healthy work environment and offer individual accommodations for applicants with disabilities.
